Address: central park, 2 Central Park Dr, Rugby CV23 0WE, United Kingdom
Phone: +441788565930
Rating: 3.6
based on 170 reviews.
Staff Service
Pros:
"The staff are very helpful and always about when you need something."
"Staff were friendly and helpful."
"Seated quickly and efficiently by pleasant member of staff."
"The staff really friendly."
"The staff members were attentive, courteous, and went above and beyond to ensure that my dining experience was exceptional."
"Peter and the rest of the staff were friendly and professional."
"We got a friendly welcome and the service continued to be excellent for our whole meal."
Cons:
"This place was employed by unfriendly and abhorrent staff."
"Spoke to supervisor about our whole experience of the previous night, was given the phone number of whom we think was the general manager, & told she would call us."
"Extremely rude staff member to which seemed to be the manager."
"I was rudely and abruptly told to control my son."
"When I spoke to the supposed manager (emma) she didn't seem to care and was very rude and made me feel like it was my fault."
"I was then met by a group of young adults... drinking, shouting, swearing and basically being obnoxious, Then I found out that they were the staff."
"And the staff is far from friendly."
Food Quality
Pros:
"Food choices are good and well prepared."
"The food was excellent with an extensive menu."
"The quality of the food was outstanding, with each dish prepared to perfection."
"Food was delicious, hot and well priced would recommend a visit."
"Steaks always taste lovely."
"The food is extremely good for the cost."
"The vegan sausages were excellent by the way."
Cons:
"A disappointing meal which cost over £30 including 2 diet cokes !!"
"Food was not great. Reheated in microwave by feel n look of it."
"3 quarters of my chips came out burnt."
"Some of the worst food I've ever had."
"The poached egg on the fishcakes was rock hard so was sent back."
"Food was fine, but took quite a while for our order to arrive and was hot, but you could tell it had been sat for a while."
"Waited 15 minutes to pay 15£ for microwaved fries and Tesco cook for 15 min ribs."
Cleanliness
Pros:
"Always clean."
"It's clean, tidy and relaxed."
"Restaurant and toilets were clean."
"Everything very clean."
"First time I have been there and I must say the place is very clean."
"The ambiance of the restaurant was cozy and inviting."
"Lovely meal for the price."
Cons:
"I went to use the toilet to find that the toilet was fully blocked and nearly overflowing."
"The sink I washed my hands in was covered in dust and limescale."
"The soft play zone didn't look very clean, and was definitely dirty, old and worn."
"Unfortunately the entire place is a bit worn out. Carpets are dirty and worn."
"This toilet bowl was brown with human waste, which seems not to have been cleaned in months."
"Also added bonus of indoor play area for kids to play in while waiting for and after food."
"The table was sticky in the extreme."
Value for Money
Pros:
"Great value for money for family breakfast out range of foods is great if you have no allergies."
"For what you pay for the meal it's very good value."
"The restaurant had some good offers available, such as two meals for £8.99 if my memory is correct."
"The food is extremely good for the cost."
"Always had good meals and good value!!"
"The food was prompt and tasty as well as great value."
"Overall - good value for money."
Cons:
"A disappointing meal which cost over £30 including 2 diet cokes !!"
"Waited 15 minutes to pay 15£ for microwaved fries and Tesco cook for 15 min ribs."
"Sadly not value for money."
"Never again, what a total rip off!!"
"£9.99 for carvery and soup."
"Curry was tiny and tasteless. Overpriced ready meals."
"I had been charged £4:29 for a glass of coke, that seems a bit much as my husbands Doombar was less than £4 a pint."
Facilities
Pros:
"Convenient & convivial location to meet, just off M6 J1."
"Multiple different play areas for kids."
"Play area makes it a good place for kids."
"Also added bonus of indoor play area for kids to play in while waiting for and after food."
"They have a nice soft play area."
"Good all-round family pub with a hotel connected."
"A good central location to meet up with friends for a quick bite and a catch up."
Cons:
"I think the car park registration system is a bit poor because there is a maximum stay of 3 hours."
"We also raised our concerns in regards to some damaged carpet, right by the children’s play area... To which nothing was done."
"Soft play is ok but completely unattended so kids who were far too old/big to be in there were rampaging."
"Kids play machines (claw machine etc.) were out of order with old messages taped onto them."
"Half way through the visit the soft play was closed for a private party."
"Very annoyed that their website says free parking when you get charged £100 just for lunch."
"The service awful they advertise bt sport but don't put it on can't be bothered to get back to me with a reply about bt sport."