"Great service from both managers (Dave for the breakfast, can't remember the dinner manager sorry)."
"The staff were friendly and the food was prompt and delicious!"
Cons:
"Bloody kids screaming and running round the restaurant on a Saturday night is just not on."
"The waitress who served us struggled to understand us, it was obvious that her first language was not English."
"Staff don't seem to actually want it to be a family friendly place."
"Very poor customer service."
"The service for our PM meal was terrible."
"Absolutely shocking. I’m actually struggling for words to describe our experience… what’s even more bizarre is it was that bad, we left without even ordering…"
"Very very slow service. Not the staff's fault just not enough of them."
Food Quality
Pros:
"I ordered the mix grill and it didn't disappoint."
"Food is cooked freshly in front of you and there is a reasonable."
"I was pleasantly surprised with the quality of the food at such reasonable costs as well."
"Went out for a Sunday roast dinner and the meal was great. They weren't skimpy with the meat portions."
"The fish and chips were quite good, although next time I will upgrade to the beer battered version as it was quite thin."
"Food tasted nice. I had the sausage mash in giant yorkie."
"The food was delicious and you can opt for a refillable drink."
Cons:
"Avoid !!!! Staff are miserable clearly don’t want to be there, and the food and cleanliness clearly shows that."
"Food not good, when it eventually arrived."
"Don't waste your money here, we left hungry."
"Total waste of money and very disappointing!"
"So if you are thinking about eating here, I would recommend you look somewhere else and only go here as a last resort."
"The food was clod the roast potatoes fryed, gravey like dishwater."
"Food was horrible, missing items and not cooked properly."
Family Friendliness
Pros:
"The softplay area is well supervised, clean and friendly for the children."
"There is also kids playground great for families."
"They also have a soft play area for kids manned by staff, and you can monitor them through the tv screens depending on your sitting position."
"Very children friendly."
"Been there twice been fantastic... the people moaning about an odd dish missing here and there should really go elsewhere and pay full price."
"The soft play was small but my son loved it."
"Looks like a good place for kids. Has a play area and had loads of room to play around."
Cons:
"They have a soft play area that they have the nerve to charge £3 per child when the play area is no bigger than something you'd find in your back garden."
"Awful!!!!!! Came here with a family of 8 the kids meals are not even enough to feed a very small toddler kids were still starving."
"There was 6 chicken nuggets which were the size of a 10 pence piece and 7 chips. The burger was small but OK but again about 8 chips. Disgraceful!!"
"I'm disabled & both disabled toilets were disgusting. The larger one stunk & the toilet seat was broken off."
"The play area was also very poor my children were picking up dirty glasses and knives that had just been left there."
"Parents take cash as its full of toy vending machines and you have to pay for your kids to enter the play area."
"My son has additional needs... a lady who works there told me 'go get your child, he is banned and no longer allowed to play'."