Bentley Green Beefeater Reviews Summary

Food Quality

Pros:

• "The food variety offers a good range of food from snacks to a variety of steaks. The food was excellent and well enjoyed."
• "I have eaten here many times at different times. Breakfast, Lunch and dinner and the food and service have always been to the highest standards even when busy."
• "Had lunch on Saturday and breakfast on Sunday, they were both really good."
• "The food was also excellent the steak was cooked to perfection."
• "Food was fantastic steak had no fat on at all and was cooked to perfection, the chips were lovely too."
• "Food was exceptional, everyone enjoyed it."
• "Absolutely fabulous meals. Breakfast was plentiful and not greasy. Evening meals were cooked to perfection."

Cons:

• "Christmas menu...did not have 6 items on the menu..even soup!! Advertise potato and leek then say sorry it's mushroom!! Menu was a breach of trading standards in my opinion."
• "The chicken burger was horrible and the avocado was vile."
• "Portion size abysmal for three grown men."
• "Breakfast is a little inconsistent."
• "After seeing sea bass on the menu online I thought I would give this place a try. The bass came out overcooked with uncooked skin."
• "Food not worth the price at all."
• "Awful food. Steak was very fatty. Premium sharer simultaneously dry and overcooked yet barely warm."

Service

Pros:

• "Lara welcomed us and waited on our table, she was so efficient and always willing to help and advise."
• "Thank you to Georgie for doing table service for us all night."
• "The waitress was absolutely amazing (Santa) genuinely gave us the best service possible and recommendations she is a credit to the whole place."
• "Food was immaculate. Lynn was a great server, always kept our drinks topped up."
• "Jade was such a beautiful host, we cannot thank her enough for making our whole experience a pleasurable one."
• "A BIG thank you to KIM who was our main waitress, she was very helpful, service with a smile."
• "Special shout out to Lara and Stacey, who made our experience really enjoyable."

Cons:

• "Have not been here since it became a Beefeater and won't be returning. Service painfully slow."
• "Shocking behaviour from management because an extra ordered on top of the biggest item wasn't advertised as only 2 prawns and when questioned I was told I would be barred and never allowed to stay in the hotel ever again?"
• "Disgraceful service from staff, very rude and unwelcoming."
• "Awful service. Large party booked in advance. Took half an hour to order drinks and after an hour some drinks were still missing."
• "Food was ok the service was terrible waited more than 15 mins for a drink to be brought to table when we inquired where it was his reply was the bar is busy waiter was miserable when i asked him to smile his reply was he raised his eyebrows and said im not even supposed to be working tonight, he disappeared most of the night and a waitress dealt with our party of 16 i will not be returning to here service was slow i would avoid this place."
• "Terrible experience waited 10 mins for someone just to acknowledge us for a table."
• "Service from waitress was horrendous."

Ambiance and Facilities

Pros:

• "This is a big beefeater, it's well laid out and in good condition."
• "The place is a little run down but the staff are friendly and helpful and good service is more important."
• "Plenty of room, tables and various spaces inside. Ample of room outside."
• "The room is well decorated, and we found the staff to be extremely helpful."
• "Really nice atmosphere and the interior is well done."
• "This place has had a refurb and it looks fantastic!"
• "It was warm and cosy, music was just right not too loud."

Cons:

• "The place is very very clean. It's spacious and cosy."
• "The exterior needs money spending. The signs are old & tired, the trees and bushes need cutting back, and the weeds and litter need a good tidy."
• "The sprouts were not trimmed, still had their storks on and weren't thoroughly cooked."
• "The bar service wasn't very good, only one person behind the bar, my meal (gammon) was tough, table service wasn't too good either."
• "The roasties are advertised crispy but arrived sloppy and oily."
• "The worst toilets I have ever been in dirty smell dust everywhere you could tell that they had not been cleaned toilets was dirty."
• "The place was cold, service very, very slow and food terrible."