Congham Hall Hotel & Spa Reviews Summary

Food Quality

Pros:

• "The presentation of the food was wonderful with a tasty, creative selection."
• "The afternoon tea was divine, the sandwiches had good amounts of filling, the flavours in the savory treats were great and they definitely did not skimp on the clotted cream or jam for the scones which was an indulgent delight!"
• "The dinner we had both nights were great and the service was very nice."
• "Breakfast was impeccable, I had the full English with a perfectly cooked / runny poached egg and black pudding that should be given an award."
• "The food is delicious."
• "Food was fabulous and all staff very attentive in wonderful surroundings."
• "The food was excellent both nights we stayed."

Cons:

• "Food was ok, did think it was overpriced for what you got."
• "Today your offering was expensive as the poor quality and portion size did not justify your price."
• "Little disappointed with the breakfast as the portion was really small."
• "Some finger sandwiches with fillings you can knock up at home... none looked like they had been prepared in house."
• "Very disappointing menu. Portion sizes particularly small."
• "The atmosphere in the restaurant was terrible and the food was mediocre for the price."
• "Food was nicely presented but a bit bland taste wise."

Spa Experience

Pros:

• "I had a full body massage and a facial at the spa which I really enjoyed. Felt very relaxed!!"
• "Clare gave me a superb back massage, it has worked wonders in relieving tension and stress."
• "The spa facilities are fantastic and the outdoor hot tub as the cherry on the cake."
• "The spa is always clean and not overbooked, and treatments are good."
• "The spa was really lovely."
• "Perfect spa day! Congham Hall is the perfect choice for a spa day; incredibly reasonable, excellent food."
• "The spa and treatments were excellent."

Cons:

• "The steam room wasn't working (there was no sign to say this it was just cold and steamless)."
• "Only one of the saunas were working, the steam room didn't work, the spa showers were only partially working and the entire place was cold and uncomfortable."
• "The pool was cold and the hot tub was luke warm and a bit tatty."
• "The spa is looking well worn, in the pool and sauna areas."
• "The spa facilities were poor."

Staff and Service

Pros:

• "The staff were absolutely superb, very attentive and quick."
• "All of the staff were so welcoming, always smiling, all spoke to us every time they see us even just walking around."
• "The staff are friendly and attentive."
• "For me the hotels USP are it's staff. Everyone contributes to making the guests feel so well looked after and give the impression that absolutely nothing is too much trouble."
• "The staff were all extremely polite, courteous and couldn’t do more to make our stay more pleasant."
• "Staff and facilities excellent very helpful with bookings and arrangements."
• "All staff were friendly, approachable and helpful."

Cons:

• "We let the lady at reception know all of this, and she seemed rather nonplussed and offered a half hearted apology."
• "The service was very very slow."
• "Waiting staff could have been a bit more attentive."
• "Although for an empty dining room and basic requests, it took a long time and frustrating ate into our pool time."
• "The breakfast team need to take a leaf out of the dinner team."
• "Terribly management, he was given the most of basic induction and pretty much dropped in it."

Accommodation

Pros:

• "Very well decorated and rooms and grounds maintained to high standard."
• "The hotel rooms have great decor and are clean and very comfortable."
• "The rooms are luxurious yet homely."
• "Our room was very comfortable and well appointed."
• "The room was really nice and bed was very comfortable with all amenities."
• "The room was fantastic very clean and quiet."
• "Our room was very comfortable and beautifully decorated."

Cons:

• "If I had to be picky in my feedback would be maybe adding AC in the rooms."
• "I would stay again but I don't know if I'd pay £339 for a night."
• "The bed a tad too hard."
• "Very good, but the lack of Aircon was a problem on such a hot night."
• "The noise from the heating pumps in the roof space was highly intrusive making sleep impossible."

Value for Money

Pros:

• "Expensive & just about worth it."
• "The food was of sufficient quantity and excellent quality."
• "Highly recommend staying at this wonderful hotel!"

Cons:

• "It's ok, nothing special... and it's overpriced!!"
• "At £22 per person it is quite expensive."
• "Go for the Spar but do not eat there, not because the food is bad just because you will still be hungry."
• "Lovely location and service but a place this good should be serving better than pod coffee and afternoon teas that are average/adequate."

Accessibility

Pros:

• "There is an accessible toilet."

Cons:

• "I was very disappointed to find that because my husband is in a wheelchair we had to go into the hall via the back entrance."
• "Not wheelchair friendly at all!!"