Original White Hart by Marston's Inns Reviews Summary

Service

Pros:

• "Quick and friendly service, hot and tasty food, all at a very reasonable price."
• "Friendly and welcoming staff on arrival."
• "Lovely staff but just one person doing the bar and restaurant. She did a great job."
• "Staff are great food was brilliant."
• "The staff were polite, excellent to be exact."
• "The service was brilliant, not too intrusive and very friendly and helpful staff."
• "Staff were lovely and very friendly."

Cons:

• "Waited 10 mins at the bar while the bar staff where laughing and joking with each other in the other bar!"
• "Whole experience wasn't good. We had to find staff to get served."
• "The staff clearly had a couldn’t care less attitude."
• "The service can be a bit slow at times."
• "No welcome by staff, just to be told that there were no roast dinners."
• "No info given at check in or breakfast time or check out."
• "The manager was extremely rude did not apologies or make eye contact at all."

Cleanliness

Pros:

• "The room was clean and comfortable."
• "Was very surprised how nice the rooms are for the price.. very spacious.. clean comfortable beds.."
• "Stayed two nights and found the staff friendly and the room clean."
• "Our room was smallish but comfortable and clean."
• "Room was warm, bed was comfy and shower powerful and hot."

Cons:

• "Room wasn't clean, bathroom was dirty, toilet looked like it had never been cleaned."
• "The stairways/landing were scruffy and the carpet well overdue for a heavy duty clean."
• "The carpet looked like it hadn’t been touched with an industrial cleaner in a very long time."
• "The room was also very dirty, toilet seat broken and chewing gum on the bathroom floor."
• "Room hadn't been cleaned before we got there, there was rubbish beside the bed and cue tips in the bathroom."
• "Awful and dirty hotel."
• "Rooms are small, aren't as clean as they could be."

Food Quality

Pros:

• "All the food was very tasty."
• "Had the steak which was cooked to perfection."
• "Good food, quick service, decent ale."
• "Staff are friendly the foods fantastic."
• "Two meals for a £10. I had a 10oz gammon steak.was excellent."
• "All were cooked perfectly."
• "The food we ordered (dinner and breakfast) was reasonably priced and very tasty."