The Pilgrim Inn Marchwood Reviews Summary

Staff and Service

Pros:

• "Wonderful staff, attentive, helpful, friendly and polite."
• "Staff friendly polite and approachable."
• "Most of the staff were pleasant and approachable."
• "All of us were made to feel incredibly welcome and the staff accommodated any requests we had."
• "Our party was very well looked after during our meal and the staff were polite and helpful."
• "Staff very welcoming, covid-19 regs in place, we'd go back anytime."
• "The staff were very helpful and welcoming and made the evening very special."

Cons:

• "The human that came to our table was flummoxed when we said we could pay by card, but didn't have or didn't want to download the app."
• "Staff did not have a clue how to run a decent pub."
• "The service was extremely slow, we had to go find the waitress twice."
• "The staff were ok but not very smiley."
• "The service was rubbish, food inedible and wine stupidly expensive for a pub. Breakfast the next day was shocking!"
• "Service with food and staff we brilliant, it's the maintenance issues we felt let us down big time."
• "The service was a bit slow but friendly."

Food Quality

Pros:

• "Highly recommend the desserts - these are great value for money."
• "The food did not disappoint neither.4 excellent meals and puddings."
• "The Sunday roast was superb as the English breakfast."
• "The food was top quality and cooked to perfection by the chef's."
• "The food was delicious and served quickly."
• "The food is amazing. Highly recommend the Buttermilk Chicken burger with Bacon jam, it's absolutely delish."
• "The Food was the best we have tasted in years."

Cons:

• "The food came out very slowly- we waited an hour."
• "Some of the food was not very warm."
• "Vegan meal they put none vegan man on the meal."
• "It felt we was not wanted after we raised the compliant regarding the temperature of the food."
• "The food was average at best, the chips were sparse and dry."
• "Food was mediocre at best and expensive."
• "Food nice but two selections not available when order went to kitchen."

Accommodation

Pros:

• "Clean, modern rooms with lots of nice touches."
• "Rooms are in a converted property opposite the pub. Free parking, WiFi and breakfast included."
• "The rooms were big and elegantly done up and cleanliness was super."
• "Rooms were immaculate and there was a lot of effort to make it covid friendly."
• "We had a very nice room. Spacious and well appointed."
• "Our room was so beautiful and the spirit of the place reminds home."
• "The rooms are really comfortable and to the highest standard."

Cons:

• "Toilet flush was broken, Bath tap fell off, Bath shower leaked and squirted a jet all over the wall."
• "The room was also incredibly hot, even with windows open and fan on."
• "We were given a depressingly basic room with dated furniture and ancient carpet."
• "The bed had a gap in the middle as two singles had not been completely joined which I rolled into several times during the night."
• "The room we had was quite dark, it was also quite humid (no ac)."
• "The bathroom is spacious but the shower was a nightmare."
• "Not clean rooms. Grime around shower taps and dirt under glass door of shower."

Value and Pricing

Pros:

• "A very reasonable price."
• "Covid adherence and cleaning was great. And all well communicated with us."
• "F&B also plentiful and enjoyable."
• "Food good and reasonably priced."
• "The price was good."
• "Lovely choice of food and tasted great, and reasonably priced."
• "Food is usually good."

Cons:

• "Wine stupidly expensive for a pub."
• "Also he had beer I had wine but tasted weak."
• "Over priced, food portions very small."
• "Food was expensive an very little..a few chips and not particularly well done, burger with bit of relish which was ok apart from bap had bin burnt slightly so cud taste bit of that...no side salad etc... £15.00"
• "Wasn't overly impressed, massively overpriced my Sunday roast was like a starter, note the location is right next to Southampton FC training ground so prices high as I would imagine players visit regularly."
• "Ordered charcuterie which cost £17 for 4 small bits of bread few olives and some cold meats, really bad."
• "The burger is no bigger than a happy meal for around £15 and the Sunday roast beef 'cooked pink' was dry and over cooked."

Atmosphere and Location

Pros:

• "The Pilgrim is a decent pub with a nice beer garden."
• "Beautiful location on the edge of the new forest with classic thatched roof and cottage style."
• "This is a wonderful little pub on the edge of the New Forest."
• "The pub is very dog friendly - our dog had a lot of fun meeting the staff and locals."
• "Really nice surrounding area."
• "A lovely garden with both sun and shade and away from the busy road."
• "Beautiful location. Easy access and plenty of parking spaces."

Cons:

• "The pub is hidden from the main road and appears to be in a village. It is, but situated right next to the bypass and sitting outside is too noisy."
• "The hotel is not in the new forest, its on the edge of a housing estate and the docks."
• "The only thing stopping a 5* is the traffic noise."
• "The place seemed quite dark as a first impression but we weren't in there long."
• "Inside is reasonable but bland and stuffy as no windows were open."
• "Very disappointed as the pub looks nice from the outside. Will not be returning."
• "Sad state of affairs for the Pilgrim, I grew up going to that pub. But I guess that’s why it’s no longer busy and there are no locals who go there."