Insanity Gaming Arcade Reviews Summary

Gaming Variety and Selection

Pros:

• "There’s everything from new consoles to 80s classics."
• "A variety of arcade games including: racing games, guitar hero, star wars, pacman etc."
• "Impressively large collection of classic games, arcade legends and modern games."
• "A massive range of games to play, also food and drink."
• "Loads to keep entertained for the full three hours."
• "A wide variety of arcade machines and consoles."
• "A wide selection of retro arcade games ranging from Pac-Man and Sonic to Dance Dance Revolution."

Cons:

• "Aside from a stuck button on some units and a couple of non-responsive machines, no complaints at all."
• "Unfortunately had a few games that we were unable to play."
• "Some of the arcade machines weren't working, or some buttons damaged."
• "A lot of machines were in a poor state of repair. Joysticks with dead zones, buttons not working."
• "Most of the games I did play have been absolutely beat to death by kids."
• "Some of the machines don't work properly, with buttons not working or unresponsive joysticks, guns not working."
• "A lot of the cabinets are just retro games loaded from emulation Station."

Food and Beverages

Pros:

• "Great customer service and food, the games were fab."
• "The cafe serves great milkshakes, good coffee and a decent menu with reasonable prices."
• "Food I had was great, service was cool and friendly."
• "Very nice and very reasonably priced food."
• "Food is great too and there's a huge selection of drinks behind the bar."
• "Great food. You can even grab a beer if you like."
• "Nice selection of old games what brought back a lot of memories, whilst also having new ones too."

Cons:

• "Terrible experience after my Son and I had eaten at Insanity."
• "Milkshakes weren't available as advertised."
• "We wanted to order some food after a while and we've been told that they didn't have a chef on site at the moment."
• "No air conditioning and the slushy machine was unable to supply drinks."
• "It's good to see people playing these old games but a lot of the cabinets are just retro games loaded from emulation Station so bit disappointed."

Atmosphere and Environment

Pros:

• "Good parking outside and smart booking system to prevent overcrowding."
• "One of the most welcoming atmospheres I have come across."
• "There is good space, as well grab rails and the sink and hand drying are well placed."
• "Great theming, great food and amazing prices!"
• "Venue is clean and tidy with a well laid out floor plan."
• "Really friendly staff and they serve good cheap food."

Cons:

• "An hour was plenty as it was very busy and also very hot in there."
• "Only negative was how hot the warehouse was."
• "There's no air-conditioning. It felt like a sauna and I'm not exaggerating."
• "No air conditioning in such a small place with several people, it was a bit too hot."
• "The place was over run with multiple little kids’ birthday parties, meaning all seating and tables were taken."

Customer Service

Pros:

• "Staff were friendly and cleaned units regularly so we will definitely be coming back."
• "Staff are really friendly and helpful."
• "The staff are a great bunch of people who are always cheerful and happy to help."
• "Staff were really friendly and welcoming."
• "The staff were nice and friendly and definitely got a feeling of nostalgia."
• "The guy who served us and showed us around was very friendly and made you feel very comfortable."

Cons:

• "The guy asked us to leave, he said our time was up. So you don't get 1 hour to play the games if you order food."
• "The guitar hero guitar was basically falling apart, just held together with some tape."
• "Found the staff to be rude, un-engaging and unhelpful."
• "Way too many people in there for the size of the place and completely over run with small kids running around."
• "Would be great if half the machines worked or were on - so disappointing."