iSmash Reviews Summary

Customer Service

Pros:

• "Elaan was absolutely fantastic! I had an emergency fix needed and he was amazing at getting it sorted quickly, a gem of a salesman and I’ll be using iSmash again."
• "Super helpful and friendly. Caught them on a busy day so did take a little longer than 30 mins to fix."
• "I can’t say enough amazing things about Jeffrey & Vlad. Helpful and kind just doesn’t say enough about how amazing they were."
• "The guys at iSmash Victoria are amazing..so professional."
• "Staff were so helpful and really speedy too. Prices were incredibly reasonable."
• "Great customer service from Theo, Hugo & Tarik! Very friendly, kind, thorough, patient and knowledgeable."
• "I called and the staff were so friendly. They answered all my queries on the phone and i was able to come into the store same day."

Cons:

• "The repair seems great so far, no complaints there, but they don't offer great customer service and they don't know much about retail."
• "Absolute worst experience with iSmash and their manager."
• "really disappointed with the service. I book a battery replacement on Black Friday. After been book a service just to be told after 2 hours that they did not replace the battery because they try with one of their batteries and they were not happy."
• "Unfortunately very bad experience. Not because of the repair itself which was fine but simply because, after booking am appointment a week before, no one there thought it would be a good idea to check if they had the spare part before letting me travel an hour and cancel business meetings."
• "Wished I had a better experience. Replacement part was delayed. Had to call several times to get an update."
• "It’s hard to describe the bitter disappointment caused by this company as a whole and this store in particular."
• "TERRIBLE service. Pre-booked an appointment for a screen replacement... The gentleman serving me was quite blasé about the whole thing 'unlucky for you madam'."

Repair Quality

Pros:

• "Walked up without an appointment and the guys still repaired my phone screen by the end of the day."
• "Amazing service, had my battery changed in 45 mins, booked a slot the night before."
• "They had a genuine Google screen in store and the phone was fixed within 2 hours."
• "So they offered to try to straighten out the casing and fit a new screen... for free!"
• "The staff here were amazing today and sourced me a screen from another store and still got it done within the allotted time frame."
• "Fast fix (within 2 hours) and high quality."
• "Very helpful, friendly and quick service. I was thoroughly impressed with the repair of the cracked screen on my ipad within a matter of hours."

Cons:

• "I wanted my screen fixed, instead I received a cheap version of the screen, and they told me they can only give me my phone back in 2 days with the old screen."
• "After seven years of owning an iPhone, I finally broke a screen. I forked out the £100 to get it fixed at iSmashed, and was initially thrilled with the results. However, within a few days, cracks started to form around the corners of new screen."
• "Visited yesterday for a replacement screen. Discovered later in the day that the ear piece and camera were no longer working."
• "This store stocks and sells fake iPhone headphones and charges the full £20 for them."
• "Update - not long after receiving the camera stopped working…😔"
• "Screen with protector and battery replaced last October. Just had to have a new screen done locally as was coming apart."
• "The screen subsequently fell off that evening and the phone stopped working!"

Product Availability

Pros:

• "True gems, not only did they have the right computer part for my old Dell, but they had the woman in front of me in and out in less than an hour."
• "Got my phone fixed in 24hrs going the extra mile to get the required part from another site."
• "These guys were great and great service. They didn't have the parts needed for my phone but I provided them with an identical phone from my partner... and these guys were able to take parts out of that phone and put into my broken phone."

Cons:

• "I booked in advance for replacement battery with model name. But when I visit, they have no stock."
• "I used the courier service and paid £220 for my ipad screen to be repaired. It has now been over 3 weeks and I have heard nothing."
• "Very Disappointing, I brought a Samsung s7 phone to ismash Victoria to change the battery as it was draining very quickly they replaced the battery and then a few weeks later the battery phone died."
• "Note: it’s a shame that iSmash can’t source authentic Apple displays. I can tell visually and through touch that they aren’t."
• "If you have Google Pixel 6 Pro DO NOT bother to try to get a repair in any of these shops."
• "Had a long standing issue with my phone after another ismash store replaced the screen."
• "Heard good things, wanted to repair my LG Nexus 4 cracked screen...quote was for £100..more than half the retail cost of this phone."