Address: Fleets Corner, Poole, BH15 3EH, United Kingdom
Phone: +441202673607
Rating: 4.0
based on 504 reviews.
Staff and Service
Pros:
"The staff was amazing nothing was too much trouble for them."
"Upon entering the establishment you are greeted by the friendly staff, warmth and the wonderful homely smell of a roast!"
"I was made to feel so welcome even though I was alone."
"Excellent service, very helpful staff, service, food, following a funeral, 20 plus of family members all went for a carvery."
"The ladies that were working there were rushed off their feet but still polite and very apologetic."
"Our waitress was very professional and as it was quiet was able to take the time to have a little conversation rather than just hide away from the customers."
"Amazing customer service from Aaron Smith at the bar who went extra mile to help us with drinks and food."
Cons:
"All she said was 'sorry we’re busy' busy doing what?"
"The service we received was very poor, the server didn’t seem to know the menu."
"There did not appear to be enough staff on duty - we stood at the carvery serving counter for approx 10 minutes before being served."
"Had booked, waited ages at desk with no acknowledgement from staff."
"Overall staff were inexperienced, young and don’t have a good leader."
"Unfortunately I had to complain due to the very poor service from our server, we sat for an hour and was at NO point spoken to by our waitress who blatantly ignored our presence."
"Waitress was really friendly and supportive."
Food Quality
Pros:
"The food was cooked perfectly with lovely crunchy roast potatoes, tasty veg and the beef was soft, not tough at all."
"The vegetables were fresh and lovely (except for the brussel sprouts which I think were frozen and did not enjoy) and the whole meal was delicious."
"The food was lovely we had a carvery the Yorkshire puddings were huge lots of lovely veg."
"There was a good selection of food on the carvery line."
"All the food was excellent with the usual range of meats and vegetables."
"Food was plentiful, hot and very nice."
"The food was really delicious as was the wine."
Cons:
"One slither of meat for £14 is unacceptable."
"Chicken nuggets and roasts potatoes doesn't make sense."
"The Yorkshire puddings were flat like pancakes and greasy."
"The meat (which has a small serving of 160 grams for 14 pounds a person) is either half cooked or half chewy."
"normally the carvery is okay but this time there was flys everywhere landing on food."
"Disappointed with the meal. Meat was good but veg very poor especially roast potatoes and yorkshire puddings."
"The food wasn't good at all. It was cold and the meat was so fatty there was more fat than meat!"
Atmosphere and Cleanliness
Pros:
"This is the best toby carvery I've been too and since it's been reworked and reopened it's even better."
"Situated on a major roundabout with a large car park this is a very popular restaurant."
"This is a lovely pub very modern decor, very clean staff friendly & helpful nice atmosphere."
"The restaurant was very clean."
"Everything was clean and tidy."
"Restaurant was clean and comfy."
"Firstly it’s a very nice building and grounds, all of which are clean and tidy."
Cons:
"The atmosphere was diabolical. No air, couldn't breathe and felt claustrophobic."
"Went on sunday and it was so hectic and huge line so felt very cramped."
"Then we were seated in the bar area, even though we had booked a table at 13:00, which is a let down and makes booking the restaurant pointless."
"The whole experience was exhausting, none of my table managed to eat at the same time and we all left in a bad mood, feeling hungry."
"Generally good but I was concerned to observe that there were a lot of flies above the serving area."
"Too claustrophobic, many people stuffed into a small place and I'm sorry to say the food was average at best."
"The toilets were not particularly clean & hand-dryer was not working."
Value and Pricing
Pros:
"Great place to eat, discounts available if you download the app and you have children, kids eat for a pound during the holiday period with a full paying adult."
"Price for two people with one refillable drink and two desserts was very reasonable, which is very appropriate in today’s economic climate."
"They took blue light cards so had additional 20% off the bill."
"£10 is a very good price for a roast."
"The food was good. We had carvery and an ice cream sundae each, both were delicious."
"The food was delicious plenty of choices."
"The meal was absolutely amazing. Everything was cooked just how I like it."
Cons:
"Long wait for food, quality was average and the amount of meat carved very small. Not value for money."
"You had run out of gammon and the beef dripping potatoes were not as good as I’ve had previously and the gravy was watery."
"Don't understand why food is £5 more expensive per plate on a weekend."
"Price is now extortionate during the week."
"The food was awful! tasted off and dry and we are all ill!!!"
"Yorkshire puddings are dry, tasteless and oily, the stuffing is dry and tasteless."
"Beef was mostly gristle. Dauphinoise potatoes, if that's what they were meant to be, awful."