"The atmosphere is always buzzing no matter what time of day and the interior of the place is very decorative."
"The new venue is much much bigger nicer atmosphere and warmer."
"There's a nice atmosphere in the Porto lounge."
"Good, bustling vibe on a weekday."
"Comfortable, laid back atmosphere."
"The general atmosphere is great, I love the dim lighting and candles and general decor."
"Relaxing atmosphere and quirky decor, coupled with the bangers playing quietly in the background, make this a place I'd like to lounge in again."
Cons:
"We hoped for a warm, inclusive environment but found the atmosphere at Porto Lounge to be unwelcoming."
"Only downside are the Acoustics, like so many modern venues it was noisy."
"The acoustics were a bit echoey, loud and it felt almost canteenish."
"It seemed loud in the afternoon with only a few customers in."
"Only popped in for a beer but didn't find the atmosphere quite as pleasing as the Bonzo."
"It's now rather larger than it used to be and a tad more 'corporate' in its ambiance."
"I miss the vibe of the old place - it's bigger and feels a bit less personal."
Service
Pros:
"Service is very polite and always talk with a welcoming tone."
"Couldn't ask for better staff. Lovely friendly. And make sure your order is perfect."
"Great staff, atmosphere and generally great food."
"The staff were friendly and service was quick."
"Staff are very pleasant, welcoming, and helpful."
"Staff were supper friendly and helpful when collecting the order."
"Waiters were attentive and friendly, made sure to check in multiple times on us which also made the experience better."
Cons:
"Absolute lack of customer service & no effort from staff to greet or direct us to a table being our first visit in the new location."
"This individual displayed an unprofessional attitude that bordered on rudeness."
"Food is average and the service is THE SLOWEST EVER."
"The staff seemed pretty dour, but I imagine working somewhere with so many food complaints dampens the spirit."
"The staff didn't seem overly enthused about being there but we're polite enough to when we asked them for things."
"There was one member of staff that looked and acted like she really didn't want to be there."
"Staff could be more friendly (only 1 member smiled when we arrived/left)."
Food Quality
Pros:
"Had the triple buttermilk pancakes with bacon and maple syrup it was so good light and fluffy and was very satisfied."
"Service was fantastic, the food, OMFG the food !!!!!! I had the chicken bacon and avocado burger and it is hands down the best chicken burger I have ever eaten, the herb marinade was so fresh and full of flavour 10/10 definitely."
"Excellent food and great service."
"Lovely food we had the butterchicken it was piping hot."
"The food here is top quality and well worth the value."
"The food itself was lovely and of high quality."
"The food was really good, I had the Nasi Goreng and my partner had buttermilk chicken."
Cons:
"I think the portions could be a bit bigger for the price paid."
"The food took an inordinate period of time to arrive, the coffee was burnt, the porridge was cold and to top it all off there was a hair in my eggs."
"Both meals were luke warm and mine was very small portions."
"Waited an hour for sub-par food which was lukewarm."
"However the chicken size was very inconsistent and could sometimes not fill the burger bun."
"The chicken was tough, it had clearly been defrosted very quickly."
"Very much a case of style over substance. Expensive and generally low quality food."
Value for Money
Pros:
"Very reasonable prices in my opinion too."
"Good value for money and would definitely eat there again."
"Food tastes great too, at a great price."
"Prices reasonable too :)"
"Food is good and affordable too!!"
"Highly recommend the veggie breakfast, which is delicious and great value for money."
"Really great veggie breakfast, and good value for money."