Tenpin Cambridge Reviews Summary

Staff and Service

Pros:

• "Staff really accommodating, trying very hard to follow government guidelines for social distancing and lots of good procedures in place."
• "The staff were very friendly and helpful."
• "Manager was very good, did get our party of 6 kids a lane."
• "Courtney went above and beyond to get us set up on the ally and with drinks."
• "The staff went above and beyond making his birthday amazing as well as attending to everyone."
• "I noticed how friendly and helpful the staff were, this was appreciated."
• "Met this lovely customer service worker and had to ask for her name to put on this review her name was Alison, they were kind and very professional made the whole experience seem easy and seem-less."

Cons:

• "Very few staff mean getting a drink was nearly 20 minutes I have to say not enjoyable and genuinely made me feel unsafe."
• "If you want a drink at the bar, staff not that interested to serve you, quite happy to ignore you while they chat."
• "The staff was awful they were clearly had no idea what they were doing the cue was way too long and i was waiting there for 40 min and not joking."
• "Service at the bar is appalling- 5 staff members and no acknowledgement by any and left waiting for ages."
• "Poor service. We had a young child with us who after winning some tickets, saw the prize she wanted... And the woman (who clearly hated her job) refused to get them out."
• "They should have been trained at least and more staff should be there to serve."
• "But extremely slow service as the staffs are not willing to work at all and there’s zero management."

Facilities and Equipment

Pros:

• "The arcade is also very good and has a plentiful supply of games and prizes."
• "Able to put bumpers up for individual players too."
• "The place was clean and well ventilated, with very little litter and mess being left."
• "Must edit my review... New lanes, new screens, new software, new pins. The service is fine too, especially since it was a crazy busy day."
• "The electronics were fantastic and all worked in every lane and the lighting was fun."
• "Good bowling alley, well kept lanes. Easy automation, still covid friendly dividers and lane service."
• "Great Bowling alley in the Cambridge leisure park!"

Cons:

• "Yesterday the Aircon was broken and for some reason the place was still open in what was probably around 40 degree temperatures."
• "They have no air conditioning which is absolutely terrible it was so hot there."
• "Bumpers are always broken and I was told by staff that most lanes are like this so there is no point moving us."
• "The skittles are on strings!!!"
• "The lanes were unclean and in desperate need of a vacuum, the side barriers on the lane we were allocated were stuck up."
• "Awful lanes probably the worst lanes I've been too."
• "At least half of the arcade was out of order."

Food and Drinks

Pros:

• "Drinks are about as expensive as you'd expect, and the food is quite good."
• "Drinks purchased at a reasonable price with a burger and chips being provided as part of the online deal with bowling!"
• "Had a burger and chips, basic, but ok... ish, eatable. Grandson enjoyed his hot dog."
• "The bar had a good selection of food and drinks."
• "Selection of drinks was great although prices were more on the expensive side."
• "The staff were helpful with my large group booking which worked out at £10 per person for two games which included food and drink."
• "Great place for bowling and drinks. Easy to order online and promptly delivered to lane while in action."

Cons:

• "Ordered some drinks on app but took a while."
• "When I ask for food I was abruptly told the kitchen was closed!!!!"
• "Food is very standard cheap budget food on top to expensive."
• "Pitchers advertised were no longer available to buy, despite dirty pitchers littering the bar."
• "Food isn't worth the wait so if you are thinking of eat and play don't bother."
• "It took 1h for our food to be served."
• "The food had been clearly heated, it was all very dry and tasteless."

Experience and Atmosphere

Pros:

• "Really fun for the family. Kids loved the bowling."
• "Waiting aside the bowling is enjoyable and easy to set up, allowing you to take photos using the lane camera."
• "Every time I go to tenpin it doesn't cease to entertain me. Either doing the bowling, playing in the arcade or karaoke."
• "Visited with my son and 3 of his friends to celebrate his 10th birthday on a Tuesday and had a great time."
• "Bowling was great, we had a good time."
• "It was a work leaving do and great fun was had by all of us."
• "Thoroughly enjoyed it and would recommend to anyone and everyone."

Cons:

• "Absolutely terrible experience here. DO NOT GO HERE!!!!!"
• "It was a bit disappointing and felt as if the place was uncared for."
• "Very disappointed!"
• "This was at 6pm on a Saturday night but more like a nightclub at 3am in the morning!"
• "Don’t bother with this place anymore. Used to be great for bowling, pool, and a few quid on the games but there’s a new policy with a guard on the door who interrogates you."
• "Absolutely appalling management & service: had our birthday party group moved twice because the 1st & 2nd lanes given didn't work & even the 3rd had a guide rails failure."
• "The queue moved like a glacier and the food and cider were pointedly uninspired, unappealing and mediocre."

Accessibility and Convenience

Pros:

• "Parking is super great as well just 2 minute walk around the corner and only couple pounds."
• "We would definitely return."
• "Always a lovely visit. I love the arcade and they should do nights where you pay a set fee and all machines are set to free mode."
• "PRO TIP - best to visit during off peak hours, i.e. before 11 am Saturday (especially for kids parties)."
• "This place certainly offers great online offers which you should take advantage of."
• "Toilets clean and parking can be validated to make it cheaper."
• "Good place for bowling, service is a bit hit an miss... Place is kept nice an clean."

Cons:

• "Went up towards the reception area and asked if we could play one game of bowling for two people or about 30-45mins. We was told it was fully booked."
• "Despite claiming to be wheelchair accessible, the lanes were not- though supposedly they could get an engineer to come unscrew the chairs and disrupt everyone - hardly inclusive."
• "Came here to find they couldn't book us onto a lane?! I had to go outside and book via the website?!"
• "The toilets (male) are utterly disgusting."
• "Boys toilets flood all the time!"
• "The toilets were vile and and there’s absolutely no excuse for this and they should be closed down as a heath hazard!"
• "Unfortunately these deals are often invalid should you wish to take your children during holidays."