Frankie & Benny's Reviews Summary

Customer Service

Pros:

• "Had such an amazing experience here tonight. It was clearly busy as it was valetines day but I still got excellent service especially from Jade and Vladka."
• "They was friendly and very polite."
• "The staff really welcomed us and made feel like at home."
• "The gentleman who welcomed us was very friendly and seated us, a warm welcome."
• "Staff were very friendly!"
• "Waitress was lovely and happy and friendly."
• "Every single staff member we came across was so friendly and the place had such a good atmosphere."

Cons:

• "Food was lovely but customer service left a lot to be desired."
• "Very bad customer service- staff will not acknowledge you until you go up and find someone."
• "Did not enjoy it at all the restaurant staff are very poor at their job, I asked the waiter if i could have a drink and still hasn't bought it to me."
• "Long wait for food, poor service, lack of staff."
• "We were constantly rushed from the moment we were finally sat down. Staff were borderline rude and we overheard them talking about us."
• "Customer service was very rude and poor. Drinks and meals were sent back because they were incorrect."
• "The waitress was literally chewing gum when she came over to our table to give our food."

Food Quality

Pros:

• "Their burgers are amazing, with good meat and a healthy order of fries."
• "The food was lovely. I had the lamb, which is new to the menu, it was divine and the mash was lovely and creamy."
• "And food was delicious."
• "The food was also amazing!"
• "The food was bloody lovely."
• "Ate there last night and the food was delicious! Really good quality."
• "The food was really great, glad we choose to go here!"

Cons:

• "Never coming here again as clearly I'm not welcome. Really disappointed in large brand having no consideration for those with intolerances and allergies."
• "The food held its heat like a sieve holds water."
• "The BBQ pork ribs was literally BBQ sauce on top of grilled ribs and the chicken + rump steak weren't flavourful."
• "The portions were absolutely tiny and overall of really bad quality."
• "Gave us a spicy pizza when we ordered pepperoni."
• "The prawns tasted awful, the pasta was well overcooked and stodgy and the whole meal was bland and tasteless."
• "The burger wasn't hot and wasn't particularly nice."

Value for Money

Pros:

• "We go to Frankie and Benny's at Castlegate for family celebrations. The service is very good and the food is reasonably priced."
• "Can't go wrong with Franky & Benny's as there is always plenty to choose from, the staff are great and the food is outstanding."
• "Lovely service young lady looked after us well. We had a code for 40 per cent off mains and even with this it was expensive for what we had."
• "The only downside can be the price but we always go when they have offers!"
• "Get what you pay for, cheap and cheerful."
• "First time using a Groupon voucher, amazing deal and the staff were lovely."
• "You can usually get a voucher to help keep the cost down, download the app or search online for vouchers."

Cons:

• "I would not recommend this restaurant to anyone the service is bad and slow, food is appalling yet so expensive."
• "The food is nice but very overpriced for what it is."
• "Wasn’t very good, payed almost £15 for spaghetti and meatballs that tasted like it was from a can."
• "Worst lunch ever my £15 main course was smaller than my son £4.45 main, pud and drink waited 50 mins between starters and mains would never go here again."
• "The overall experience was average due to the high cost of food."
• "Food was ok, but not worth the price unless you have a discount code."
• "Very disappointing for the price."

Atmosphere & Ambience

Pros:

• "Nice atmosphere."
• "The atmosphere was cosy and a mix of traditional American diner and English pub."
• "The atmosphere around lunchtime when we visited was perfect for us to dine and enjoy our time in the restaurant."
• "The ambience was nice and neat."
• "Made for a great second date."
• "Good social distancing measures were in place and followed by all."
• "Very nice place, well kept and clean. Spacious and comfortable."

Cons:

• "The restaurant layout seemed a little crowded, but it was acceptable."
• "The atmosphere was a bit 'dead' too, it’s a shame."
• "There was such an awkward atmosphere because of this."
• "The food was painfully mediocre, service at its worst!"
• "The blonde waitress has turned away a numerous amount of people wanting to come into the restaurant saying they are closing when they are not."
• "A typical Frankie and Benny's with the normal red booths and décor on the walls."
• "Entrance was fine, despite a few drunk people hanging around outside which the staff seemed to do nothing about."