Address: Bristol Airport, Airside, Bristol BS48 3DY, United Kingdom
Phone: +441275406619
Rating: 3.3
based on 133 reviews.
Service
Pros:
"Fantastic service! Thank you Emma, chefs and bar staff for a wonderful start to our holiday."
"The service was friendly and we were told if there was going to be a delay."
"I can’t understand all the bad reviews about this place! ...the waitress who served us was very pleasant and made sure we were okay all the time."
"Shout out to Richard. Helped with my allergy and made me feel comfortable with ordering."
"Was greeted by Casey in a friendly and welcoming manner and seated within minutes."
"Gluten free options! Airports can be a tough place to find a gluten free meal. I had a wonderful waitress."
"The staff and management need serious training in professionalism. We were totally forgotten about when some 'Celeb' entered."
"Poppy and the manager were brilliant, gave us an excellent fuss as we celebrated my partner's birthday."
Cons:
"The staff are rude and very bad at their jobs however there are usually a lot of seating available."
"The food is good and pretty quick coming out of the kitchen, but it takes SO long to be seated."
"To be honest, we were expecting more chips 🦇 Having tried them though, they’re pretty banging."
"2 waitresses on the floor. 1 was clueless and the other seemed to be 100 miles per hour picking up the slack."
"Service and management here is incredibly poor. Three tables who sat down after us received their food a long time before us."
"Food was alright, but the service was terrible. Staff would walk past as if you weren't there."
"They take ages to seat you so we just found a seat and ordered via the QR code."
"I have served the public for 28 years, Never would I have argued as much as the GM who did with me."
Food Quality
Pros:
"Excellent choice and value for money. Delicious food and drinks."
"Impressed with the gluten free menu. Considering it is within an airport there was also a good choice for vegetarians."
"All the things we ordered were cooked well and tasted good, and the waitress who served us was very pleasant."
"To be honest, we were expecting more chips 🦇 Having tried them though, they’re pretty banging."
"Gluten free options! ... Thank you for the wonderful English Breakfast! #coeliac #celiac #glutenfree"
"At 5am, quick service. Best value full English breakfast in the airport but still expensive for what it is."
"We cannot understand the negative reviews here. For an airport restaurant it was nothing short of superb."
"The food was good. However, the best thing was the service. Especially a waiter called Amy."
Cons:
"Overpriced and mediocre. £17 for a full English including toast and tea and it couldn't have been more average."
"£13 for Mac and cheese that was flavourless and mostly sauce, served with a dirty spoon."
"The food is ok. The staff are rude and very bad at their jobs however there are usually a lot of seating available."
"The food itself was well priced. I would recommend if you fancy something a bit more upmarket than a burger king."
"Strangest Long Island ice tea I’ve ever had. Not sure I’m brave enough to chance food here."
"Half the items on the menu were not available including all the milkshakes ... Frankie and Bennie's with no shakes is an insult."
"We waited for good 10 minutes to be seated even though there were multiple tables available. 4 out of 5 items that we were planning to order were not available."
"Had breakfast, regretted it. Staff are rude and uninterested, restaurant is dirty throughout, food was left on the side."
Price
Pros:
"Excellent choice and value for money. Delicious food and drinks."
"The prices were higher than we were expecting but they were reasonable in comparison to other choices within the airport."
"All the things we ordered were cooked well and tasted good, and the waitress who served us was very pleasant and made sure we were okay all the time. The food itself was well priced."
"At 5am, quick service. Best value full English breakfast in the airport but still expensive for what it is."
"We cannot understand the negative reviews here. For an airport restaurant it was nothing short of superb."
"Normally dislike Bristol airport experience but Issy at Frankie and Bennys changed my perception. She was friendly and really engaging and look forward to returning, food was cheaper then the bar area and also had table service."
Cons:
"Overpriced and mediocre. £17 for a full English including toast and tea and it couldn't have been more average."
"The prices were higher than we were expecting but they were reasonable in comparison to other choices within the airport."
"I did order extra chicken and bacon for my pizza as 'extra toppings' which was £4. The waitress asked if I wanted her to take it back? Of course as it was quite overpriced."
"Had breakfast, regretted it. Staff are rude and uninterested, restaurant is dirty throughout, food was left on the side for excessively long periods despite almost no one in the restaurant. Oh and it’s mega pricey."
"Do yourself a favour and eat in one of the other places in the airport. ... The food is very basic, but overall well prepared. The staff was good and attentive."
"Avoid. Terrible service, terrible food at a high price."
"Ordered the spicy meet balls. 3 tiny meatballs when paying all but £18 awful value for money even for an airport."
"£17 for 2 bacon rolls and you can't understand why people leave bad reviews get a life will you or better still go in for breakfast with a few kids and a big debit card NIGHTMARE prices."