The Cross Hands Reviews Summary

Service

Pros:

• "Staff are friendly and ready to help."
• "Very attentive service from the hands-on owners/ management team."
• "The staff were friendly and helpful for the majority of the stay, all had smiles on their faces and very pleasant."
• "While the place wasn't packed and there was an awareness of social-distancing, the staff were on-hand and really friendly."
• "Food and service were excellent and our food came fairly quickly and was delicious."
• "Staff were super friendly and efficient, food really quick and yummy."
• "The member if staff behind the bar was friendly and efficient, and the food came out quickly."

Cons:

• "Service none existent."
• "Service was terrible, waited well over an hour for food."
• "One star off for poor service as felt invisible to the waitresses and had to ask if we could order."
• "The service just felt a short of rude."
• "Service was poor with no communication."
• "The service at the bar, attentiveness of the staff is non existent."
• "Table service for drinks and clearing stuff away very slow despite not being overly busy."

Food Quality

Pros:

• "The food was great - I had the new York deli sandwich and my partner had the hand battered fish sandwich."
• "Good pub food and reasonably priced. Homemade pies are great."
• "Fantastic Sunday lunch with amazing Yorkies. Great food and great staff and a really friendly place to go."
• "The food for our first time out for a long time was exceptional."
• "The meals we had were of good proportions and nicely cooked."
• "The food was fresh, hot and well prepared."
• "We had a very good meal that evening and an excellent breakfast the following morning."

Cons:

• "Over 30 min long wait for food - small portions - uncomfortable seating - wifi not working - overpriced."
• "Food is bought in and heated up on-site."
• "The food was poor when it came out being almost cold and tasteless."
• "Cant comment on the rooms, but the steak was pretty much cremated when I asked for rare."
• "The food was dreadful, more like a child’s portion and was Luke warm at best."
• "Sunday lunch poor and unappetising, barely warm - roast had tough meat, soggiest roast potatoes I've ever encountered."
• "The vegetarian dish was very poor basically heated up watery chunks of veg."

Room Quality

Pros:

• "The room was spacious and clean."
• "Lovely room with a really large comfortable bed."
• "Stayed for one night after visiting Bath. Room was extremely good value."
• "The bedroom was clean, comfortable and looked newly decorated."
• "Biggest bed we've had in a very clean room and very comfortable."
• "The room (superior double) was amazing!! Bed was super comfy!! Bathroom was huge with double shower and a bath!!"
• "The bed was huge and comfy."

Cons:

• "The room seemed quite tired and is definitely in need of a refurb."
• "Room smelt so awful of dirty toilets (urine smell) that I couldn't sleep properly and room /carpet was just grubby and old and tired."
• "Our room was a little small with dirty curtains."
• "The only thing we didn’t like was the amount of outside street lighting which got into our room at bed time."
• "The room however was a little tired looking."
• "Room 16 very small and very cold and drafty."
• "We had room 12 where the Queen stayed in 1981 and it looked as though it hadn't been decorated since then!"

Ambiance & Location

Pros:

• "Another great 4 Counties Christmas party."
• "Nice ambiance and good seating areas. Tidy."
• "Different areas of the pub have different feels with the small sofa nook to the lounge area."
• "The one-way system works well and the tables are spaced apart enough that you feel safe but it still has its great atmosphere."
• "Ideally located for trips around the area."
• "The location is excellent just off the M4."
• "Very easy to get to and venture out from. Highly recommend from my experience."

Cons:

• "From the outside this looks like a lovely old coaching Inn but inside it's a 1970's time warp."
• "Poor in just about every regard. Pub has a worn out and grubby vibe."
• "The whole hotel area has a stale smell and this is true of my room too."
• "Hotel is located at a very busy crossing, so lots of noise from traffic."
• "Stayed there 3 nights this week, if you want a good night's sleep then this isn't the place for you, its right on the main road and the traffic is non stop."
• "Lots of road noise. Situated on a very very busy cross roads."
• "NO parking for disabled people near restaurant entrance."