Address: High St, Pontneddfechan, Neath SA11 5NP, United Kingdom
Phone: +441639721173
Rating: 4.7
based on 210 reviews.
Service
Pros:
"But it was the welcome and service we received was exceptional."
"The staff were on the ball despite the fact that the place was insanely busy."
"The staff couldn't have been anymore welcoming, offering us to sit either in the restaurant or the bar area."
"The staff were uber friendly, and the free doggie treats were flowing."
"The staff were really friendly and helpful."
"The two waitresses who were serving us even stopped to say goodbye after they finished their shift."
"The staff were amazing, such a friendly bunch of people."
Cons:
"With a mixture of experience of the waitering staff, things do get missed when busy."
"Service: pub seemed overstaffed but was poor and slow. Menu took ages, food was just dumped on the table without eye contact."
"However, we were bit disappointed by the very slow service even though it was not busy at all."
"Friendly staff usually get lots of stars from me, however from the moment we arrived, the place felt disorganised."
"We were told delay was because they were so busy.... why take so many bookings if you don’t have capacity to offer good service and hot food?"
"Stood in passage way for 30 minutes waiting for table that I booked 7wks before, then waited 40minutes for food."
"Slowest service ever!"
Food Quality
Pros:
"The food was fantastic and the service exceptional."
"The decor and the food was very good."
"The food here was absolutely lovely no complaints at all."
"Our food was absolutely delicious, will definitely be back xx."
"Booked in for four of us (and two dogs) today for Sunday lunch, food was delicious, staff were excellent, dogs were happy with their sausages."
"The food was just superb, fresh and delicious."
"Consistency is key and they never fail to serve outstanding food."
Cons:
"Then the food took a further 20 minutes to arrive, at which point some of it was dried out and cold."
"The food was low in quality. Burger was overcooked and bacon tasteless."
"Our steak and ale pie was just too salty! It wasn’t edible!"
"Had prawn cocktail which consisted of defrosted tiny prawns which were tasteless."
"Food clearly frozen and not fresh."
"The food is terrible and for what you get massively overpriced."
"Service was friendly enough, however the food was terrible."
Atmosphere
Pros:
"Nice relaxed atmosphere, dogs welcome even have a dog menu."
"Perfect stop before our waterfall hike."
"The atmosphere was very chilled and welcoming."
"The place is so cosy, love the fireplace & the decor & it's just a lovely place to be."
"A really homely atmosphere."
"Everything was really nice, clean and really lovely atmosphere."
"A cosy atmosphere country pub, with a roaring crackling wood fire and local ales to sample."
Cons:
"Beautiful food which we really enjoyed and the restaurant was lovely unfortunately the atmosphere was lacking due to lack of patrons and I think this was to do with the price."
"Concerned about the lack of social distancing within the restaurant."
"The music was blaring out unpleasantly loudly over the meal and one of two toilets were out of order."
"It wasn't overly warm inside."
"Being asked to pay our bill before we finished our drinks, made us feel like they thought we were going to not pay."
"On a personal level, I found the seating a little close to other tables."
"No body came back. Food got taken away, no one came to our table to replenish the drinks, probably avoiding us at this point."
Value
Pros:
"Note prices have increased from the menu on Facebook and c£18 for most main courses so not cheap but fair value."
"Prices are reasonable and the servings were big."
"Good value, we thought, and the food was cooked fresh to order."
"The overall service felt personal and attentive. Excellent value for money."
"For these prices you really can’t get better."
"Food was top notch and good price!"
"The best Sunday roast I have had for a long time."
Cons:
"Ok beer, wine, drinks and food but hideously overpriced like the rest of the restaurants in this village."
"And overall the food was overpriced (£16,95 for a simple overcooked burger)."
"Food was delicious but more pricey than the other local bars/restaurants."
"Very expensive for what is was."
"A bit on the expensive side too - it felt a little like they take advantage of visitors to the waterfalls nearby."
"Found the drinks to be surprisingly high for the location."
"The meal totaled at £60 for food which I'm sure didn't cost more than £5 to prepare."
Dog-Friendliness
Pros:
"Super dog friendly, my pup loved the dog menu."
"Nice relaxed atmosphere, dogs welcome even have a dog menu."
"Very welcoming to dogs!"
"Dog friendly. Dogs allowed in the bar area and even on the seats."
"It's dog friendly and has a dedicated menu board for its four-legged customers."
"The pub is dog friendly and our little dog was offered a treat in arrival, what more could you ask for."
"Very dog friendly pub providing treats and water for them at the table."