Imperial Inn Hereford Reviews Summary

Food Quality

Pros:

• "The food was lovely and enough also plenty of choices."
• "The Sunday roasts we had were lovely."
• "Food was lovely and had 2 burgers and kids meal with kids dessert all for around £31."
• "The food is absolutely amazing."
• "Food was tasty, hearty and plentiful. Best beef I have had in a while."
• "Food was great! Smokey Joe burger was in my opinion best burger I have had in a long time."
• "The food was delicious and well presented."

Cons:

• "Lasagne tastes of perfume, poor attitude from most of the staff."
• "The Hunters Chicken was overcooked and the Fisherman's pie looked like it had been 'nuked' in the microwave."
• "Both tasteless, undercooked meals turned up."
• "This place has gone down hill fast, the breakfast was cold with solid eggs and white untoasted toast."
• "The food was terrible and items listed on the menu were missing."
• "Food absolutely awful cold n burnt."
• "I had hand battered cod that had been frozen and chips, which was awful."

Staff and Service

Pros:

• "The bar staff did an amazing job too and everyone said they had a great time."
• "Jake was super helpful throughout the whole planning process and on the night he kept checking in with me to make sure everything was ok and going perfectly, which it was!"
• "Tyler was incredibly friendly and gave some decent tips for what to see in the area."
• "Great staff and plenty of options available on the food and drinks front."
• "The staff was very friendly and helpful."
• "Staff were really friendly and happy."
• "The staff are always pleasant, polite and welcoming."

Cons:

• "Since the management changed hands last year this pub has gone to the pits."
• "Honestly a bit disappointed and rather confused. Why push everyone to order via the app and then bring food out that doesnt match the order."
• "The gent behind the bar was terrible no customer service skills."
• "The manager was rude even short tempered because he was under pressure."
• "Service was chaotic and abrupt considering it wasn't that busy."
• "Service is diabolical. Most tables still have plates and glasses on although patrons have left."
• "Awful service. The staff in there aren't nice at all, they rush you, they don't have no friendly conversation in them."

Atmosphere and Cleanliness

Pros:

• "The atmosphere warm and friendly."
• "The inside deco is lovely and clean everywhere."
• "Nice outside area. Music not too loud, able to have conversations."
• "Such an affordable venue with a great atmosphere!"
• "Lovely modern, clean & freshly painted pub."
• "The environment was very clean."
• "What a place, very clean and obviously well looked after."

Cons:

• "There was flies everywhere inside the building which was rather disgusting say least."
• "Sat outside under umbrella-ed patio table dried bird poo all over the table we had to wipe it down best we could."
• "Went to the bar and my shoes were sticking to the floor."
• "Surely this place as a food place and after all the covid should be more on top of cleanliness!"
• "Unfortunately the tables were sticky to touch."
• "A lot of the tables were sticky."
• "Cups and glasses always still dirty."

Value and Pricing

Pros:

• "Food was lovely and had 2 burgers and kids meal with kids dessert all for around £31."
• "Took advantage of the lunchtime offer of 2 courses for £9.99."
• "The price is really good."
• "Food was the best and at price you can not argue with."
• "Great price as we had 50% off our bill 👍 Happy days!!"
• "And you can get 2 cocktails for £11.99 which is good deal."
• "Always good for a cheap lunch and decent cuppa, local location in central Hereford, good selection of meal deals and drinks, good service and friendly staff, lots of seating, TV and nice cloakroom/ loos,"

Cons:

• "Absolutely disgusting, I spent over £50.00."
• "Absolute rip off. £4.15 a pint."
• "For 9.50 you would expect a decent size portion not a kids size one."
• "£40/£ 45 quid including drinks of absolute rubbish... I felt very ripped off!!!!!"
• "I wasn't expecting much from the Imperial Inn but what I was expecting was food that was edible. Cheap, cold, undercooked and tasteless."
• "Found it expensive for food for a lunch, no longer the place for me."
• "Prices are ridiculous."