Nando's Dalston Reviews Summary

Customer Service

Pros:

• "Huge thanks to the fantastic team at Nando's Dalston who provide meals for our guests at Hackney Night Shelter every Wednesday."
• "Always prefer the Nandos in Dalston as the customer service is always great and welcoming!"
• "The staff were polite, welcoming and accommodating."
• "The staff were amazing! SOOOOO friendly they spoke to me genuinely caring about what we discussed before I ordered."
• "The three lovely staff members (Hayley, Silviana, and Zeynab) were so helpful and gave us an excellent service!"
• "Staff are amazing and so friendly."
• "The staff here in Dalston were incredibly helpful, and attentive to our table."

Cons:

• "Worst experience ever. Our delivery driver never ended up delivering our food but it was marked as delivered on the Nandos app."
• "Customer service is terrible, rude staff, no care at all about customers."
• "service is very slow, staff too busy chatting then attending to customers"
• "The staff there are walking around with miserable faces like they really don't want to be there"
• "Staff seem depressed and disengaged from customers."
• "Staff are unorganised and work like headless chickens, more occupied having 'banter'."
• "The staff was either so busy dealing with orders or cleaning down the tables it was terrible."

Food Quality

Pros:

• "The quality of the food was very good and the portions were good, the same as other Nando’s I have visited."
• "the best chicken you can try in London"
• "The food always tastes good."
• "The food is always good"
• "The food comes fresh and well cooked too!"
• "Our food came out less than 5mins after ordering. It came out looking and smelling great."
• "Food was delicious as usual and the portion was huge."

Cons:

• "had to repeat my order 4 times before paying and even then it came wrong to the table and 2 items sent back because of being Luke warm."
• "Once we started eating, realised the chicken is cold from inside, it didn’t have any flavour inside, tasted boiled chicken, it wasn’t grilled properly."
• "The boxes were mostly empty, pale wings, and it looked like someone had already cut out a bit of my 1/4 chicken!!"
• "the chicken wings were a bit salty...."
• "Really Disappointed from Quality of chicken ..we order one full plater chicken and when we got our food it was completely cold"
• "The food took FOREVER to come! plus the food wasn’t even hot."
• "The chicken burger had no flavour. It was extremely disappointing"

Cleanliness

Pros:

• "The toilets were clean and smelt Lemon fresh."
• "The shop was quite clean during service which was reassuring."
• "Place is very clean and well organised."
• "Firstly we noticed how clean in here was. The place was spotless from head to toe."
• "The decor inside was also very homely and vibrant."

Cons:

• "Awful hygiene conditions and no respect for the basic requirements for masks in the kitchen or anywhere close to your food."
• "All the tables, chairs, cutlery and toilets are filthy."
• "The furniture was a bit lacking, no booths and the seats were stained."
• "The restaurant itself is really grubby. The seats are sticky and the toilets are disgusting."
• "The tables and chairs are dirty with no cleaning evident on sight."

Management

Pros:

• "Had a great day and to top it off manager treated us to brownies."
• "Al the manager on duty is literally the best, my order was wrong he was so polite,helpful and amazing despite it nearly being closing time"
• "Excellent customer service. Employees went above and beyond."