Burger & Lobster - West India Quay Reviews Summary

Service

Pros:

• "The service was top-notch and staff were friendly, attentive and knowledgeable about the menu."
• "Anna is an absolutely amazing waiter/host."
• "The nicest service I have ever had- maybe less busier in Canary Wharf(?)."
• "We were served by a lovely waiter maned Victor! He was friendly and took the experience to another level."
• "Excellent service by Eddie as always."
• "Our waitress Ana was lovely and attentive, made great recommendations for the starter, mains (with adjustments for the fussy diner) and desert."
• "Service absolutely fantastic, waiting staff superb and so refreshing a manager who actually managed!"

Cons:

• "The service was terrible it's on a Tuesday so it's not busy at all the waiters are no where to be seen I had to go over to someone to ask them to take my order and then again to pay the bill."
• "The waiter took an age to check on us after our food was delivered."
• "The service guy was absolutely uninterested - you needed to ask for everything and then it took hours."
• "Service was good but could have been a little better as we were left waiting for the table to be cleared and to get the bill."
• "The restaurant needs to fix the service ASAP."
• "Service charge was outrageous which I wasn't willing to pay and unfortunately staff attitude changed for the worse after this."
• "Terrible service. We waited quite some time once we sat down for someone to come and take our order."

Food Quality

Pros:

• "Food was great as usual."
• "The lobster rolls were fantastic and the burgers were great looking AND delicious."
• "Everything was cooked to perfection."
• "We had lobster roll and lobster cesar salad which were both delicious."
• "The Lobster was nice and succulent and the burger was juicy and cooked to the right temperature."
• "The food and the cocktails were 10/10, definitely worth every penny."
• "The lobster and chips were delicious."

Cons:

• "The lobster being overcooked and dry and the chocolate fondant dessert also being way overdone."
• "We were served rather skinny lobsters. Ideally, there should've been a better selection made."
• "The classic lobster is not big with the grilled half obviously overcooked a little bit."
• "I was very disappointed with the sauce I really didn’t taste any flavour - also the lobster itself was not flavourful."
• "The lobster was very dry."
• "The linguine were overcooked cheap pasta."
• "Absolutely disgusting, overcooked lobster to a point that we couldn't remove it from the shell."

Atmosphere

Pros:

• "Sat outside, lovely atmosphere, amazing food, spot on drinks."
• "A little gem in the West India, which never disappoints."
• "The atmosphere was very warm and cosy very inviting."
• "Great music and atmosphere, darkness lights created an extraordinary atmosphere."
• "The atmosphere was perfect for both a family outing and a night out with friends."
• "The atmosphere in the restaurant was cosy and comfortable."
• "The atmosphere was great! And staff is too friendly."

Cons:

• "I was then taken to the table which I could barely see as the lighting was so dark."
• "Although inside it felt a little gloomy."
• "The only issue is that it was super cold inside."
• "The atmosphere for a Friday night was chilled and relaxing which is just what we were looking for."
• "Atmosphere - Romantic, beautiful Christmas decor."
• "The overall atmosphere is quite nice for the family with children; however, the service was slow and careless."
• "The atmosphere was cosy."

Value

Pros:

• "The price is a bit in the high end of what you get, but not over priced."
• "I liked burger and lobster, it was a good price If you get the meal deal for two."
• "You really get good value for money here."
• "The prices were pretty reasonable too and the ambience lovely."
• "Price is on point with this scale of restaurant."
• "The food is well portioned and worth the price."
• "Overall the total price we paid worth it considering the rents of restaurants at canary wharf (West India quay), lobsters etc."

Cons:

• "However, I’ll suggest AVOID lobster pasta which is totally overpriced."
• "the food is quite expensive for what they serve."
• "Spent $50 for a measly portion of crab, burger and a cola. Not worth it and will not dine here next time."
• "putting aside the extremely over priced drinks and the chips that were as hard as nails, the lobster was very nice."
• "The bean burger was definitely overpriced and the lobster was decent."
• "Decent, but overpriced, burgers and lobster rolls."
• "A bit pricey for such a portion to be honest."

Management

Pros:

• "He was unable to find a resolution so brought in another manager, who was so lovely and was able to find a solution to the situation very easily."
• "Service absolutely fantastic, waiting staff superb and so refreshing a manager who actually managed!"
• "Amazing service from the manager and server."
• "The staff were amazing, FANTASTIC CHEFs & the waiter came and explained about each dish."
• "Came here for lunch today with 2 friends. I can honestly say the manager was incredible, what a fun, engaging and knowledgeable man."
• "Excellent Customer Service gave us an Excellent Customer Experience."
• "The restaurant's interior is inviting, and the comfortable seating made us feel right at home."

Cons:

• "Never again in my life! You made me look bad with my relatives who came on vacation. The waiters were very nice, I can't say the same thing about the assistant manager... Who was rude to us because we complained because the lobsters were cold from the fridge..."
• "A difficult situation escalated, mainly due to his arrogant and ignorant attitude."
• "After I'd paid my bill and left the manager literally chased me down the waterfront and accused me of not paying my bill which was rude and embarrassing especially on my Birthday."
• "Does make me wonder though if head office are aware that revenue is being lost at this branch due to poor staff planning."
• "The most horrifying thing which also broke my heart, as I was looking forward to it all day was the dessert menu, you might as well say THERE WAS NONE."
• "would have loved to tried this place, but when I turned up with my family at 6.15pm was told they they didn't have enough waiters."
• "A 12.5% ‘discretionary service charge’ was pre-added to the bill."