Address: 148 Regent's Park Rd, London, NW1 8XN, United Kingdom
Phone: +442075869100
Rating: 4.3
based on 250 reviews.
Service
Pros:
"Staff were friendly and nothing was too much trouble."
"Great service."
"EXEMPLARY customer service from Pesantissimo."
"The staff are really friendly, and always deliver my favourite lunch dishes so speedily!"
"The service was extremely friendly and the manageress was wonderful."
"Also the service was excellent and the place was very quiet."
"Service was amazing!"
Cons:
"It felt like they didn't want customers to be there at all!"
"They were arrogant with us every time we asked a question."
"The staff struck me as extremely grumpy and rude."
"I could not recommend this restaurant which provides wet and messed up pizza... to avoid absolutely."
"Don’t come here if you have allergies!"
"The only thing I could taste was salt."
"The service was appalling, when we arrived the waitress literally rolled her eyes and snorted."
Food Quality
Pros:
"One of the best meals I've had in some time."
"Lovely restaurant, food is always fresh."
"Awesome food and their delivery service is fantastic!"
"Ordered take away pizza got 50% off which was a nice surprise and it really was the best pizza ive ever eaten."
"Food was affordable and delicious."
"Food is amazing, always fresh, never disappoints."
"Delicious food (pizza to die for)."
Cons:
"When it comes to pizza - it's below average."
"HORRIBLE!!! I just ordered a pizza from there and found a roach in it!!!!"
"It was the worst meal we have ever had. One out of five dishes was edible (an appetizer), the rest went straight into garbage (all pasta dishes)."
"Now the food is close to not being edible despite the same menu as before."
"This is by far the worst pizza I've ever had. Plastic meat and just poor quality toppings generally."
"The only con is that the pasta was too al dente for us and the vegetarian risotto a little bit dull."
"basic tasteless food."
Atmosphere
Pros:
"The decor is excellent, very cosy and clean."
"The restaurant has great atmosphere and decorat it very nice, feels like peaceful."
"A warm and friendly environment."
"Pizza is of very high quality and really good value for the location."
"Incredibly warm interior which makes you feel welcome and comfortable."
"The atmosphere was wonderful and the staff went above and beyond."
"Lovely atmosphere and nice area."
Cons:
"The restaurant décor is a little tired - just a small comment."
"If this continues I don’t think so anyone would like to come to the restaurant where the atmosphere is like this."
"Altogether not that stylish an operation and expensive with it."
"The entrance is horrible, there is a long cheap mat on the floor, the lighting is more attuned to a service station and there are no candles."
"Completely unprofessional. I observed the manager and a male staff member shout and swear at two young girls in the middle of the street."
"I unfortunately will never be visiting the restaurant after this. A bad experience which has put me off ever dealing with them again."
"Never in my life have I come across so much ignorance in a restaurant, it's not a restaurant!!!"
Value
Pros:
"At a very reasonable price."
"Very reasonably priced for Primrose Hill."
"Great Italian food at great price range."
"The prices, despite being in a high-end location, are remarkably reasonable."
"The food was excellent, the service great and the menu is very reasonably priced."
"Really good value for the location."
"The price was very reasonable also."
Cons:
"Will never order from them again."
"I payed £7.50 for a 13” Hawaiian pizza, that was with the half price “eat out to help out”. I could never imagine paying the full price of the pizza for £15 which was its normal price."
"The pizza was decent but definitely not worth the price (15£+ for a Margherita)."
"Full price does seem very pricey, will continue to order as long as they offer promo."