Mitchel & Co. Reviews Summary

Customer Service

Pros:

• "The service is absolutely sensational and being a family run business you certainly feel part of the family when visiting."
• "Amazing customer service provided by Bhav!! Its very difficult to buy your first diamond ring but he just made the whole process easy."
• "The customer service was first class from start to finish."
• "Great customer service, Nico the store manager was amazing."
• "The customer service is incredible!"
• "The staff were very knowledgeable and attentive and the service efficient, yet personal."
• "The customer service and advise was second to none from Ruena."

Cons:

• "The only con I would say is that when rings were ready, we weren't notified straight away (I had to call up)."
• "The way of talking in this shop with same trade people not nice that I didn't like."
• "I am really disappointed with their aftercare."

Value for Money

Pros:

• "In the end I got a custom designed rose gold ring with the exact diamond and setting I was looking for, for £600 less than anywhere else I'd seen online."
• "They helped me pick out a breathtaking engagement ring for my partner - and at a really great price."
• "High quality, great value jeweller."
• "Very decent prices for excellent engagement rings."
• "It was also very fairly priced too."
• "The value for money is also so good compared to other places we visited!"
• "Everything is priced fairly and it was the only shop where I was invited to study the diamonds through a magnifying eyepiece."

Cons:

• "Not very good prices."
• "Fancy Tiffany & Co rip off, not very good prices and weird managers."

Product Quality

Pros:

• "Outstanding craftsmanship and attention to detail, using quality materials."
• "This team went above and beyond when creating my engagement ring. Top quality craftsmanship, they were attentive to the smallest detail."
• "Nik helped us find our perfect wedding rings! They are absolutely beautiful and obviously high quality, the customer service was amazing."
• "The final product was even better than we imagined and we’ve had so many compliments, as it’s a unique design."
• "The ring Mitch made me is absolutely stunning. It’s platinum with a square diamond and so many people ask where it’s from."
• "The sapphire looked stunning in the set that had been chosen and the overall ring had been expertly crafted."
• "I can see the workmanship is very nice."

Cons:

• "They said there were more imperfections underneath the stones too."

Customer Experience

Pros:

• "My partner and I received top treatment at Mitchel and Co!"
• "Most importantly my Fiancé adores the ring and everyone comments on how unique it is!"
• "All in all I can’t recommend Mitchel & Co highly enough!!"
• "I would not hesitate to recommend these guys to anyone !! AAA+ service"
• "Would absolutely recommend."
• "I would recommend to anyone choosing an important piece of jewellery and will certainly recommend to all friends and family."
• "I would highly recommend them to any friends and family."

Cons:

• "Many people have asked for recommendation on where to get a ring made; I have told them to stay away from your company."
• "The lady manager... we were really put off."