Pier House Cafe and Bistro Reviews Summary

Service

Pros:

• "Staff friendly and efficient."
• "Service is generally good but stood out last night with a new manager in place, you could tell the difference."
• "The staff were new and were so helpful and coping really well considering it was their first day and really busy."
• "The staff were all very attentive, and our food and drinks came out in really good time, despite the restaurant being really busy."
• "Great food served by very friendly but efficient staff and dog friendly too."
• "The staff were just lovely they greeted us with a lovely smile and couldn't have been more helpful."
• "Good service that was warm and welcoming."

Cons:

• "It felt like there was no atmosphere and the staff looked like they had had enough."
• "Service disinterested and altogether it was a bit shabby."
• "The staff were very slow, we had to wait for a table for about half an hour and had to point out to a passing staff member that there was a table free for us."
• "Very slow service. Waited for a table for nearly 40 mins."
• "The staff seemed to be stressed as they were obviously short staffed."
• "Sighing and grumpy folk do not create a good environment. Staff look fed up and underwhelmed by their master."
• "Had to ask three times for the bill."

Food Quality

Pros:

• "Everything was delicious."
• "The braised beef and mash however was absolutely delicious, as was the cheesecake dessert."
• "The food here is amazing!!! My boyfriend had the Katsu burger and it was honestly one of the nicest burgers we have ever tried."
• "Cajun haddock, Teryaki beef and Chick pea & sweet potato curry. All incredible."
• "The food was absolutely delicious - smashed avocado with poached eggs and smoked salmon and scrambled eggs."
• "Everything we ate was of superb quality."
• "We both had fish finger sandwiches and they were superb, light crispy batter, delicious fresh meaty fish, homemade tartar sauce and coleslaw and plenty of it."

Cons:

• "Very bad experience waited over 30mins for breakfast couldn't wait any longer."
• "Ordered toasted sandwiches x3. Approx £8 each Very sparse fillings, just a tiny bit of chicken in the middle of the bread, same with the cheese one."
• "The peas were not as described...it was just a portion of frozen peas."
• "The breakfast was very disappointing for the price and the egg was pretty raw."
• "The chips were clearly frozen chunky chips...actually quite tasteless and definitely not cooked long enough."
• "Disappointing and underwhelming...the food itself was plain and badly prepared and some of us found hairs in our pasta dishes."
• "Food was cold, didn't receive what we ordered."

Atmosphere & Location

Pros:

• "Absolutely a wonderful atmosphere, which is further enhanced by the splendour of the distinguished and kind staff."
• "Lovely little stop in Beaumaris and the place has a really nice family and cosy atmosphere about it."
• "Lovely location and on a sunny day sitting outside has great views of the beachfront/out to sea."
• "Sat outside on a brisk Autumnal afternoon. Had a lovely pint of local craft lager, Snowden lager highly recommended."
• "Friendly place with outside and inside views. Tasty menu with lots of variety. Tables outside great for people watching and views. Attentive staff."
• "What better place to have a delicious seafood platter overlooking the pier, menai straits and Snowdonia."
• "Great spot to while away the afternoon. Seating outdoors in a great location with fabulous views."

Cons:

• "They hadn't cleaned my table and overcharge for everything."
• "Our meals came but our hot drinks only came when we'd finished our meals."
• "The main restaurant looked ok and clean."
• "Tables not cleaned with wasps flying around."
• "Nice food but be warned, if it's a windy day don't sit outside."
• "The toilets were definitely in need of a full clean."
• "Nobody came out to serve us after waiting 10 minutes."

Value for Money

Pros:

• "The quality of the ingredients enhance the price. Totally worth it."
• "The price was good too for such a good breakfast."
• "Incredibly good value for money."
• "Far better value for money than some of the other restaurants in Beaumaris, reasonably priced and great portions."
• "Food was really good and reasonably priced for a seaside venue."

Cons:

• "Food ok but expensive for what you get, very busy but as a result poor service."
• "Almost £5 for a tiny bowl of frozen chips and a 30 minute wait for them in a mostly quiet restaurant."
• "Food was very questionable and very expensive for a little town in Wales."
• "3 coffees came to £18!!!!"
• "£40 for a stone cold breakfast which we didn't fully receive was very pricey."
• "Decent food, but hugely overpriced. The full breakfast was over £10 & the drinks were very dear too."
• "Outrageous £4.75 for a scone with jam & cream and the cream wasn't even clotted but was squirty rubbish from a can!"

Customer Service

Pros:

• "Staff helpful and friendly and also dog friendly."
• "Love coming here. The views are spectacular, the food is great and the staff are nice."
• "The staff have always been welcoming and nice and is also great that it is dog friendly."
• "The service was very friendly, they got a little mixed up as we had only ordered 2 breakfasts and there were 3 of us but the food didn't take too long and it was worth the wait."
• "The staff were all lovely and very helpful."
• "Derry our waiter was very attentive."
• "The staff were just lovely they greeted us with a lovely smile and couldn't have been more helpful."

Cons:

• "We visited here on Wednesday and unfortunately has resulted in my partner getting food poisoning."
• "Service shocking. Told to sit where we wanted and chose the middle seating with a window, lovely views. The table was dirty so we waited for it to be wiped, that didn't happen so we asked."
• "Unfortunately for a perfectly placed restaurant the service and food was poor."
• "Staff were pleasant and trying hard on a busy August lunchtime but we had to ask for our bill six times."
• "Given the number of staff, we had to wait a long while to order, then a long while with empty plates."
• "20 mins to have our order taken."
• "Lazy cooking, small portions for the price. Slow service food arrived way before the drinks."