Cafe Boscanova Reviews Summary

Customer Service

Pros:

• "The staff were friendly, the interior was fabulously quirky and the coffee earned 5* all by itself!"
• "Staff here certainly gained mine and my partner's custom and we will be returning again!"
• "You can always expect very personalised and vibrant customer service."
• "Always very helpful and attentive service."
• "The service was exceptional, with friendly and attentive staff."
• "Lovely warm and friendly staff, will definitely be back again soon bringing more people with me!"
• "The staff might be the happiest I’ve seen in a coffee shop and their enthusiasm is infectious."

Cons:

• "Crass and argumentative attitude from gingerish owner trying to justify poor coffee and price increases direct to customers."
• "Once when I emailed them to complain I had been over charged they just ignored it."
• "Have loved this place in the past but really not on their A game today. Slow service, despite loads of staff."
• "The staff although it was a friendly service, it wasn't too attentive and it could just be better experience and perhaps more mature or experienced with more focus to details."
• "Your attitude today was unacceptable. If customer service is not your thing then may I suggest you get a different job."
• "I have knocked two stars because 1 they kept on asking if everything was OK which became slightly grating."
• "Our order got overlooked and we had a long wait."

Food Quality

Pros:

• "Very tasty breakfast, very good coffee, very nice service."
• "Always impressed by Boscanova. Great coffee, great food that caters for all (veggie, gluten free etc). Fantastic staff."
• "I absolutely loved the English breakfast; it was superb."
• "The breakfast was delicious and very filling. The ingredients were all very good quality."
• "The food here is always fresh and super tasty."
• "The food was amazing and high quality."
• "Seriously delicious. Clean, friendly, fast service, caters to all dietary requirements, local fresh ingredients."

Cons:

• "The vegan option is very limited but the Eastenders Vegan option is a blooming hearty meal and you will be satisfied."
• "The pancakes are good but not great."
• "Soggy rocket on minature thinly cut so called burnt toast."
• "Only disappointment was the Australian ginger beer which tasted like a cheap supermarket no added sugar one."
• "Food good but much too expensive."
• "Usually really enjoy a lunch here... but after visiting for lunch today... I am now sat here with violent food poisoning."
• "One gripe a friend had was that their strawberrys tasted like they'd been Left in the same fridge as the onions.."

Atmosphere & Decor

Pros:

• "This place is the coolest place in town. Great food, amazing decor inside, great staff and service."
• "It’s a very busy, lively and above all fun place."
• "The vibes were very nice for people watching and enjoying the summer breeze."
• "The quirky and unique decor gives a very independent and bohemian vibe."
• "Possibly one of the best things about Boscome. It's a miss mash of furniture which is so charming."
• "Really friendly 'oldie worldie' atmosphere."
• "Great atmosphere; whenever I go there I feel like home."