The White Horse Reviews Summary

Category: Pub Oakham

Address: 2 Main St, Empingham, Oakham LE15 8PS, United Kingdom

Phone: +441780769391

Rating: 3.9
based on 150 reviews.

Service

Pros:

  • "The staff catered very well to dietary needs (gluten free and vegetarian), food was served quickly and was delicious."
  • "A nice friendly atmosphere and the young barman was very chatty."
  • "Very friendly staff and delicious food."
  • "Staff were all so lovely and welcoming, extremely clean everywhere and child friendly."
  • "Had a warm welcome from Ben and staff were attentive and readily explained any queries."
  • "The staff went above and beyond, for example providing our 8 year old with a starter which was not on the menu."
  • "I found the service to be both friendly and efficient."

Cons:

  • "Throughout the meal we had to constantly prompt staff for drinks, cutlery and dessert menus."
  • "Very poor service sat for over half hour just waiting for drinks ordered food after waiting another 20 minutes then to be told the food will not be coming."
  • "Service so bad another couple and a young family both walked out as no-one came to take their orders."
  • "We seemed to be charged more than we expected from looking at the menu originally and the cost of drinks was extortionate."
  • "Pretty poor service, didn’t get menus or drinks for a while after we sat down."
  • "It took ages for food order to be taken."
  • "Poor service, the waiter seems to have an attitude."

Food Quality

Pros:

  • "Never had a well done steak so tender and falling apart with that nice chared taste."
  • "Food was fantastic! All 5 of our table had very different meals and all of those meals were incredible!"
  • "The food was freshly cooked and very tasty, and the chips were absolutely fantastic."
  • "Rack of Lamb and Filet steak were superb."
  • "Had a gorgeous meal, great atmosphere, friendly attentive staff and great Italian food."
  • "The food was fresh, hot and tasty. The breakfast could fill you up all day and the pizzas were fantastic."
  • "The food was absolutely beautiful: the burgers are beautifully cooked, the pizza’s are some of the best I’ve ever had."

Cons:

  • "The starters were ridiculously high price up to £12.99 just not appropriate at all."
  • "what I got was two sad bits of toasted cheese baguette which were stone cold."
  • "Appalling food, I doubt there was anything resembling a chef in the kitchen."
  • "The cheesecake was again bang average and have a very grainy texture with a thin soggy base."
  • "The food was ok, but not brilliant, and certainly not aligned to the pricing which was quite high for what it was."
  • "Very expensive for not very impressive food."
  • "Food was nice but very expensive at not the best quality."

Value for Money

Pros:

  • "The food may seem a little expensive at £13 for a main course, but the quality and generous portions make it value for money."
  • "The 2 and 3 course deal was fantastic value for the quality of food."
  • "Portions are a good size, and prices are really reasonable compared to elsewhere for inferior offerings."
  • "Service was good and we would recommend it for value and service too."
  • "All meals were very tasty. Excellent value as well."

Cons:

  • "£94 for 3 mains, 2 desserts & 5 drinks!"
  • "A small coke, half a lager and a J2o - £10.90! Shocking - just taking the mick out of customers."
  • "£16.50 for a chicken breast in sauce."
  • "Sadly the quality of food together with the price per head left slightly sour taste in my mouth on this occasion."
  • "Very pricey for a Sunday lunch and Sunday lunch prices should be displayed."
  • "£16.95 for a small re-heated lasagne with no sides."
  • "Very very over priced considering the service and food."

Ambiance and Cleanliness

Pros:

  • "Welcoming, clean & nicely laid out with various rooms."
  • "Able to use Netflix and Amazon prime in the lounge area while relaxing with drinks."
  • "Stayed overnight. Comfortable snug room with ensuite. All clean and well equipped."
  • "The pub has a really nice feel, warm and cosy with a new look with the new owners."
  • "Beautiful location and atmospheric, a lot of attention from the staff to make sure your stay is welcome and enjoyable."
  • "The accommodation was clean and comfortable and the shower was powerful."
  • "Restaurant was clean and nicely decorated."

Cons:

  • "the staff mask wearing was a joke. Half not bothering, others only paying lip service to the need to cover your nose & mouth."
  • "In times of Covid you really do have to be on the ball with sanitation and cleanliness. So handing out tattered well worn menus hardly creates the right impression."
  • "However, the rooms were shabby. Either too hot or too cold - the radiator valves did not work and they couldn't fix them."
  • "We sat at tables outside that had paint peeling and weren't clean and the seats were rickety."
  • "The toilets weren't particularly clean and a soap dispenser had been left open without being refilled."
  • "The rooms are filthy, not able to lock doors, bed looked like it had been slept in, dead flies, damp linen, terrible stench eminating from kitchens."
  • "Bed-linen and towels “stained” from the previous occupants."

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