The Town House Reviews Summary

Service

Pros:

• "The service was brilliant."
• "The staff are friendly and very welcoming."
• "Staff very friendly."
• "The staff very helpful and attentive and in particular Lee went above and beyond to make our visit the best."
• "Every staff member, from the cleaner to the bar staff to the manager, couldn’t have been any more pleasant."
• "The staff were incredible. So friendly. So polite and really made me feel at home!!"
• "Staff were lovely and helpful."

Cons:

• "I called up the restaurant straight away and spoke to Adam who took my name, order number and said he would speak to the kitchen to sort it and call me back. Well guess what..... no call."
• "Members of staff not as friendly as normal!"
• "What a circus trying to get the staff to actually engage, I waited on our table myself as I realised no one else was going to bother."
• "Service has always been slow when I have visited."
• "Don't expect any manners or anything like that because you won't get it."
• "Service good but not very busy so no real atmosphere."
• "The service was non existent."

Food Quality

Pros:

• "The carverys were delicious and the cod and chip and burgers from the menu were superb."
• "Not only is the atmosphere great, but the food is always a delight to enjoy as well!"
• "Our pizzas (margarita and veg supreme) were amazingly tasty and fresh ingredients used."
• "Food was lovely, fresh and tasty!!"
• "Lovely food always hot and a great choice on the carvery."
• "Food is always good here whether it's carvery, pizza or traditional fayre."
• "The food was amazing and excited every taste bud in my mouth."

Cons:

• "A couple of hours ago I had the carvery which was rather stale and dry."
• "The peas were the same, obviously from a cheap basic buy frozen packet, and they arrived cold on the plate."
• "The sides, I've seen better in a school cafeteria."
• "Gristly beef, lumpy gravy and dried out shrivelled veg, this is by far the most disgusting carvery I have ever had the misfortune to bestow on my digestive system."
• "Worst food I've ever tried. It was so bad that I lost my appetite for the rest of the day and left the plate full at the table."
• "The meal itself was not great, a little below wetherspoons standard. Not worth the price charged."
• "Food not fresh, tasted dried out and old."

Accommodation

Pros:

• "The rooms however are nice and cosy 👍"
• "A hotel with its well-kept rooms."
• "Our room was smallish but very clean and had everything we needed for a 2 night stay."
• "We had our own room with access to balcony and the river. Beautiful views."
• "Stayed in room 4 which was clean, light and airy and exceptionally comfortable."
• "Lovely location next to the river Yare."
• "The Town house overlooks a river out the back and has a large sloping garden with some flat areas for dining tables and a terrace at the top which you can also dine on."

Cons:

• "The room was at the top of the stairs and when anybody came up to their room, it felt like they were in the room with us."
• "Unfortunately the Town House is not disability friendly as the three access points, one front and two back has stairs."
• "Hotel and pub areas tired looking and grubby."
• "For £80 a night this was awful."
• "Getting into this restaurant is a nightmare for anyone in a wheelchair or if you have a pushchair."
• "This pub is in such a poor state of disrepair."
• "Not disabled friendly. Not disabled toilet or lifts to bedrooms and stairs very very steep."

Value for Money

Pros:

• "The manger was happy to honour the pizza deal even without me asking him to which was appreciated."
• "Too Good to Go box was still warm on collection and it was OK for a few quid."
• "Good value as you would expect from a chain like this."
• "They had a deal on for a pizza and a drink for £7.99."
• "241 Pizza (every Tuesday)Delish! Stonebaked pizza. Great price."
• "The price of a carvery is unbeatable and it's good to have healthy food."
• "Good value for money and kids eat for £1."

Cons:

• "Poor parking."
• "We received an apology but I think for such a long wait it needed to either be explained at ordering or offered some sort of discount."
• "My partner had panko chips and felt completely ripped off at the measly portion for nearly £4."
• "The meal was not cheap 6.50. It's the 3rd time I have been here last time I had to complain as my meat was just fat."
• "The so called large carvery wasn't large at all."
• "Charged £2 for one sausage after misunderstanding about veggie and standard carvery."
• "The portion of meat he gave us was very small compared to other places we have been to."