Yachtsman Pub & Restaurant, Poole Reviews Summary

Staff Service

Pros:

• "Finally the staff were great. They did their jobs very well and they were very nice."
• "The staff were helpful, cheerful, and professional."
• "Staff were very accommodating, moving tables for us & took our orders at the table when they didn't have to."
• "Front of house staff were great."
• "Staff are always friendly & helpful."
• "The girls behind the bar were absolutely lovely and made us feel like we'd known them for years."
• "The team that were working were very friendly."

Cons:

• "Hair in my food, two short black hairs, food clearly defrosted and not remotely fresh."
• "Don't claim to be kid friendly when you employ rude staff."
• "Sad to say really disappointing, staff member that helped us was very unhelpful."
• "Terrible services Waiting very long time to get services."
• "Very slow and poor service, food tasteless, daughters food was not what we ordered."
• "Service was terrible, the waiter tried their best to avoid looking over at you, never mind serving you."
• "Extremely poor service, staff inattentive."

Food Quality

Pros:

• "The food was very good with generous portions."
• "All very got quality hot and fresh 👍🏻👍🏻👍🏻"
• "Amazing chicken and cauliflower wings and a good steak cook to order."
• "WOW! And can I just say again WOW! The food is amazing."
• "The food was out on time and was to a very good standard."
• "Food was lovely, we enjoyed the pie."
• "Food was really good and fries were nice and crispy."

Cons:

• "Daughter had Mac N Cheese but found it too salty to eat."
• "For the price I didn't expect a lot, however the food was unfortunately served rather cold and the boiled veg was uninspiring."
• "The food was bland and came with a veggie 'gravy' which tasted like tomato soup and was not great on top of a roast."
• "Lamb chop was all bone hardly any meat and cost 15 pound, fish and chips were small and 6.95 for kids meal was way over the top a tiny pie that she didn't like and never ate."
• "Small portion of stringy beef, flat microwaved Yorkshire pudding."
• "Food cold, overcooked and tasteless."
• "15 pounds for an inedible steak is not good, and how can you overcook salmon ?? Very poor."

Ambience & Facilities

Pros:

• "A lovely pub, very cosy, a great outside garden too and dog friendly."
• "A large family friendly pub with big beer garden & children's play area."
• "Lovely pub with huge outdoor space and a playground for kids."
• "It's got a better interior and exterior seating then the other pubs in the area and friendly staff."
• "A good local pub which although popular doesn't get too noisy so good for catching up on conversation with friends & family."
• "With a spacious beer garden and a large interior, this is one of the best pubs in the area."
• "Garden gets lots of sun and is sheltered from the wind."

Cons:

• "The chain bridge in children's play area was taped off as broken."
• "White paint off shabby chic chairs damaged 3 jackets and one pair of shorts."
• "Family friendly venue with a small play area, needs a lick of wood stain just to freshen it up."
• "Lacking atmosphere on my visit."
• "Service was very slow, couldn't eat 40 minute wait, person got bitten by a pit bull in the pub."
• "No senior staff only young inexperienced peoples."
• "The beef in my roast was one quarter grissle, the roast potatoes were cold and dry."

Value for Money

Pros:

• "All well presented and at a fair price."
• "The final pleasant surprise came on settling up the bill, 6 adults & 3 kids ate (well) for under £60!"
• "Food was decently priced."
• "A nice place to have a meal with family and friends at a reasonable price."
• "Great service & accepts gourmet society card so you get 25% off your whole bill."
• "The food let's them down."
• "Good atmosphere and very clean, but traditional look."

Cons:

• "Beer was 5 pound a pint and a good selection however menu does not include prices."
• "Poor pricing on the pints which were low quality too."
• "For the prices charged this really was not good."
• "Sharing starter is massively over priced and small."
• "Way too expensive (26 pounds per person)."
• "Each one of our ten meals was either tough or overcooked."
• "Very expensive. Not much selection."