The Quay - JD Wetherspoon Reviews Summary

Service

Pros:

• "Service was great. Can't fault it really."
• "Friendly and attentive staff though and food came quickly."
• "The staff were helpful and the food was great for a Spoons."
• "Staff were great and came to sanitize our table straight away."
• "Staff friendly and excellent value."
• "Staff were great and food came quick couldn't ask for a better experience."
• "Great friendly staff. Very polite."

Cons:

• "The service was extremely poor. It was busy but the staff require training."
• "Just very uneducated staff and rude management."
• "Total lack of leadership and professionalism."
• "None of the staff cared."
• "First member of staff behind the bar just stared at me."
• "Waited too long to be seated. Waited 30 mins for a waiter to take order, had to find one."
• "The service in this pub is very poor, the staff are very aggressive and impolite."

Food Quality

Pros:

• "Good selection of food, even if the quality is pretty average."
• "Food matched other wetherspoons and was good and served on hot plates by friendly table service."
• "Food was very nice, serving times very good."
• "The food is really nice and was good value for money."
• "Their pizzas are good, not soggy and are well-priced."
• "Food was served well, was tasty and good value."
• "The beef madras was absolutely excellent, with big chunks of beef, 2 poppadoms and a naan bread."

Cons:

• "Would give 0 stars if possible, I had a friend get food poisoning from the pizza."
• "Ordered the mixed grill, came out dry and all like it had been chucked on the plate."
• "Food was cold and barely there."
• "Curry popadum had to be returned as was so oily it was sickening."
• "Chicken was served fridge cold and then when sent back reheated and dryer than a camel's hoof."
• "Dinner was served and it was all cold."
• "The burger was very dry inside and a little hard to bite, not juicy and hot like it should have been."

Cleanliness

Pros:

• "It's a decent sized pub, was clean and had all the covid screens between tables etc."
• "Best value waterside pub we visited on our stay in and around Bournemouth by far and really clean and tidy with friendly staff."
• "I don't normally comment on the state of the toilets in pubs but the gents at this pub were exceptionally clean and well maintained."

Cons:

• "The table was tacky and the wall clearly had damp!"
• "Plate was dirty with old solid food to which I realised at the end of my meal."
• "Filthy tables."
• "Dirty disgusting, tables never cleaned or cleared of dirty plates glasses dishes, tables never wipe all sticky."
• "The place was unclean, lots of tables not cleared, food all over the floor and dirty plates were stacked on trolleys along the walkway."
• "My water glass was full of finger prints and filth."
• "Also quite dirty area we sat in. Flies constant around us."