Ole & Steen Reviews Summary

Sourdough Bread

Pros:

• "Ole & Steen is a true gem when it comes to sourdough."

Cons:

• "No cons mentioned specifically about sourdough bread."

Coffee Quality

Pros:

• "The iced vanilla latte was delicious - very sweet."
• "Coffee was excellent too."

Cons:

• "The latte that we ordered was intensely strong, watery and the foam was too bubbly."
• "The coffee is fine, either real cups or takeaway is available."

Customer Service

Pros:

• "I wanted to express my huge gratitude and express how professional the manager at Ole and Steen - Kensington High street is."
• "Bianca and team at high street Kensington are nothing short of beautiful amazing people."

Cons:

• "From start to finish the customer service was poor."
• "Poor service and extremely grotty."

Cleanliness and Hygiene

Pros:

• "The place is clean and has an amazing atmosphere for work or study."

Cons:

• "Looking at the cleaning level at this place - I regret eating there at all."
• "We saw a few flies on the bread (at the window)."

Pastry Quality

Pros:

• "The real highlight of my visit was the cinnamon rolls."
• "The pastries and cakes are good."

Cons:

• "The cinnamon social I bought for my family (£19) was so stale - it went straight in the bin at home."
• "The iced chocolate was tasteless."

Atmosphere and Ambiance

Pros:

• "Nice space to connect with friends."
• "The store often gets busy which can mean a while to place and collect an order."

Cons:

• "It’s definitely NOT a place to work at. The wifi is very slow and the music is loud."
• "Downstairs seating area was filthy, nobody was coming to clean the tables."