"Georgia did a great job of serving us while we were there."
"Our waiter Liam was clearly new but did a brilliant job of looking after us."
"The staff have really taken care of my family - both young and old."
"We were well looked after, despite not having had booking with them they provided us with blankets as it was raining."
"We were looked after on arrival by Rachel who served our table."
"The staff was very attentive and a drinks order placed within a few minutes of sitting down."
"Service was spot on, very friendly and efficient."
Cons:
"The young staff need to pay more attention to their tables too, although very polite they weren't aware that customers were waiting too long."
"Really disappointed with the service here. Our hostess seemed to disappear on her break."
"Really poor service here. Our mains came out before our starters and when we told them we ordered starters they still tried to serve us our main meals."
"The service was abysmal overall except for when we asked for the bill and the card machine."
"Only niggle is our cutlery wasn't given to us a good 5 minutes until after we were served our food and nobody came to do the courtesy check up on us."
"Waitresses were inattentive, no one came back to check on how our meal was and we had to wait almost 15 minutes for some sauce."
"Terrible service - first we arrived and were ignored for 5mins before being seated for a table despite it looking not very busy at all."
Food Quality
Pros:
"Fabulous evening. Delicious food, fresh and beautifully presented."
"Stopped off for drinks after a recommendation and was really impressed by the surroundings and atmosphere."
"The food just melted in your mouth and so far the best Sunday roast out that we've had locally to us in Ferndown."
"Incredible food. My pie was off the scale, every element of the meal was done to perfection."
"The food was excellent with good choices for vegetarians and those looking to avoid gluten."
"The food was excellent (I had the confit of pork with crackling, apple puree, rich gravy and veg)."
"Lovely carvery; tender, pink beef and beautifully cooked turkey, accompanied by a good selection of vegetables."
Cons:
"Food portions have changed dramatically, essentially halving since eating there just six weeks ago, despite prices going up."
"Food was below average. Frozen chips that were over-cooked, burger was distinctly 'flat'."
"A few of us ordered the spring green risotto which was exceptionally bland... It tasted like a bowl of peas and rice."
"It was the worst meal I have ever tasted. The chicken was raw and had jelly in, The beans where dry."
"We all had burgers which were disgusting and very dry and cost over £16 each."
"Not brilliant to be honest my fish was well over done, nan's roast tasted like it had been sat around for hours."
"The children's meal consisted of largely batter and little else."
Atmosphere & Facilities
Pros:
"The only reason i've given the extra star is because the refurbishment the pub has undergone with the outdoor play area and 'Bear Island' is fantastic and great to keep the kids entertained and the live music/entertainment is such a nice change from most other places."
"Great outdoor area to eat and the inside is tastefully set with period decoration with a modern twist."
"Huge outside play area. Also, the seating area outside is well covered, so we could take the dog."
"Walked in and you get hit with the smell from the artisan bakery and the rustic vibes made it feel really homely!"
"The lovely old pub also has an outside eating area under a marquee. Plus an additional outside pizza area and bar, with a great children's play area, under the trees."
"What a beautiful place both inside and out."
"Such great atmosphere. Quaint country pub, friendly staff and excellent food."
Cons:
"The toilet area is freezing."
"But honestly, if you have any kind of allergy or special dietary requirement, please don't even bother considering The Old Thatch as the kitchen places absolutely no importance on the health and safety of allergy sufferers."
"They have an open fire in the bar area, but if you are seated there you go home stinking of wood burn."
"Lovely food and drink but chimney really needs sweeping - all our party had burning eyes from the smoke."
"Also there was hidden drinks glasses in the play area."
"Has a play area which is great for kids but it does require more wood chips as my child came off the side and landed on top of two blocks and really hurt her bottom."
"Feels a little pokey and with the little shop inside that sells highly fragranced stuff if you're prone to headaches, then be prepared for a migraine and sensory overload filled meal."
Value for Money
Pros:
"They have a buy one get on half price deal on fish and chips which made it very affordable."
"Prices were quite fair, overall the experience in this restaurant is good."
"Very good value for money."
"All reasonably priced too."
"The food was good and like the drinks reasonably priced."
"Nice food and alright price. I had fish and chips which looked nice and tasted nice too."
"The food was served within a reasonable period of time and it was excellent."
Cons:
"Wine over priced 20 pounds for a 12 percent alcohol value bottle of wine."
"Food a little expensive for quantity received but delicious."
"Expensive! Food was delicious but blimey was it pricey! An 8oz Rib eye was £21."
"Myself and my partner had roasts at £19 and £22 each so not cheap, and the portions were small with one thin piece of extra meat for upgrading to extra meat for £3."
"5 soggy rings and a bit of rocket very overpriced!!"
"Love this place but so disappointed with the price hike and service charge."
"The tomatoes were over-ripe ie old tomatoes and was so small it certainly was not value for money."