The Bridge House - JD Wetherspoon Reviews Summary

Service

Pros:

• "The service was friendly and quick, it only took a few minutes for the food to arrive."
• "Anyway the service as a whole is great, staff are always willing to help out."
• "Welcoming atmosphere, affordable items and friendly staff tie it all together."
• "Staff were friendly. The toilets are upstairs, but the disabled toilet is on the ground floor."
• "Staff were very helpful and polite including the manager."
• "Staff were friendly and service was good."
• "Service was fast and efficient with smiles and a friendly attitude."

Cons:

• "Two young women serving behind the bar were sullen & didn't interact at all."
• "The staff members seemed very inconvenienced and disinterested."
• "Young female staff could not have been any less friendly or helpful."
• "The waitress looked like she didn't want to be there and didn't crack a smile once all evening."
• "Staff is extremely unattentive and will not come to the table to serve you despite numerously calling them, they ignore you and you must walk up to them."
• "Staff didn't seem very happy, my friend had trouble with her order so we didn't all eat together which was a bit annoying for her!"
• "Staff are very rude, some like to cause trouble if your face doesn't fit."

Cleanliness

Pros:

• "One of the best wetherspoons I have been to for a while so clean and tidy."
• "Food came hot and freshly cooked, so a very pleasant Wetherspoons experience."
• "Site is clean, toilets adequate, bar and kitchen always well stocked."

Cons:

• "Needs desperately renovation as carpet smells miles away."
• "All the tables had dirty plates and uneaten food on them, had to move to be able to sit at a table."
• "Sticky seats, dirty sinks, sick all up the back of toilets, along with blocked."
• "The tables and menus looked like they had been washed with a dirty rag (if at all)."
• "Half the tables had empty plates and a generous number of empty tables were covered in spilt beer with dirty seats."
• "The lovely terrace has been closed for now for weeks dirty uncleared table's, sauces/salt pepper empty and untidy."
• "Everything you touched was STICKY!!!!"

Food Quality

Pros:

• "Food was delicious 😋."
• "Always come back here! Friendly staff and good food."
• "Food is always good here, simple but hearty."
• "The food was well presented and delicious."
• "Anyway the food was amazing, the lady at the bar great."
• "The food was good I had a gourmet burger shown below."
• "The food is always cooked and presented quite well and tastes brilliant."

Cons:

• "Would not recommend this restaurant if it was the only one open in wiltshire."
• "Very poor breakfast but had a good curry in the evening."
• "Ordered lasagne and it was luke warm, virtually cold in places."
• "Breakfast cold and no butter for toast...my bacon roll had no butter on the roll."
• "Food was dry tasteless."
• "Beer was very good and excellent value, food was good but slightly over cooked."
• "The food was very undercooked."

Atmosphere & Location

Pros:

• "Bridge House is better than the average Spoon's, with views of the River Avon, especially from the upstairs area or from one of the (non-smoking) riverside terraces."
• "Beautiful scenic pub right on the river."
• "outdoor and indoor seating with great scenic views of the water, great value as with all Wetherspoons."
• "However, drinks were cheap, would definitely come here in the summer for a cold drink."
• "Its airey and over looks the meandering river avon...and lacks the drink sodden regulars that so often one finds in Wetherspoons....the staff were attentive...the food was fine...the whole place has much to commend it."
• "Lovely location and friendly efficient staff."
• "An excellent Wetherspoons. Large, with great outdoor space overlooking the river."

Cons:

• "Very noisy and boisterous with all the young people, so if you want a quiet meal or a conversation not shouted, maybe try upstairs!"
• "Then a rowdy set of local youngsters for whom this probably is their local was not ideal for my 2 year old boy."
• "Got jumped by a group of goths on the way out."
• "It's what you expect from Wetherspoons really - very busy, a bit cramped and short staffed - not great having to eat next to uncleared plates."
• "Has to be the worst Wetherspoons in the UK."
• "This spoons is disappointing comparing with Melksham and Warminster that are 5star pubs."
• "Honestly the worst spoons iv ever been to in my life!"

Accessibility

Pros:

• "Good disabled toilet on ground floor."
• "The pub is well placed along the river with some outside seats by the river."
• "Disabled access was good except for the toilets which were on the first floor which didn’t have disabled access."

Cons:

• "The new table arrangements are so crammed and not COVID safe."
• "Using a mobility scooter have to rely on other customers opening the heavy doors for me! Automatic door would be a help."
• "Wetherspoons discriminate against disabled and people with what could be life-threatening illness."
• "Pub was nice and always reasonably priced but female glass collector forcing my 19 year old to show ID when she was only drinking a soft drink was stupid."
• "The highchair were also filthy and covered in food, will not eat here again."
• "The outside tables clearly haven't been cleaned for days as old bird droppings all over them."
• "Went to sit outside and have a bite to eat and told no dogs allowed outside."