Address: Napier Wy, Dereham, NR19 1FS, United Kingdom
Phone: +441362788080
Rating: 4.0
based on 381 reviews.
Food Quality
Pros:
"Our food arrived hot and in very good time, food was perfect pub food."
"I ordered the lasagne which was very tasty!"
"The chef on the carvery today was absolutely amazing, and went out of his way to make me a salad which is what I really wanted, It was the best salad I have had here."
"The cake looked great upon being placed in front of me. Tasted great, and the ice cream served with it worked perfectly with the warmed cake."
"The food was lovely, in fact I thought that the beef was the best I could ever remember."
"Had a Carvery Yesterday afternoon. Just wanted to share how impressed we were with ALL staff and the meal itself."
"The food was very good with the carvery given a 10 out of 10 and 'the best carvery they ever had' comments - great selection of food and huge Yorkshire puddings."
Cons:
"The carvery has been out of action the last couple of times we have been."
"All in all another inedible meal & a family day out ruined."
"Food could be warmer, meat was actually cold. Plates being cold didn't help."
"The pigs in blankets came & looked like they had been massacred they were so overcooked."
"Disappointing overall, no carvery (was advised), no cod and chips, inconsistent portion control."
"The food was lukewarm at best."
"Unfortunately the food isn’t always hot enough, the potatoes are quite hard and the veg is always overcooked."
Service
Pros:
"Very helpful friendly and helpful staff."
"The Manager and assistant Manager were great."
"Service at the bar was good and friendly."
"The young man who met us was friendly and helpful."
"Service was excellent as well as the quality of the food served."
"The staff were absolutely brilliant organising the food and drink service."
"Staff were very polite and the food was prompt, hot and first class."
Cons:
"We had booked and when we got there, the lady that greeted us didn't even acknowledge us."
"Everything was going well, then as we where trying to eat our desserts. The staff kept coming over to clear the table before we had even got half way through eating."
"No manager appeared to be on duty to speak to."
"no one even came to apologize to me for my lack of food."
"Also, find the waiters rude and blunt. The manager is rude and finds it difficult to communicate with customers."
"Service was atrocious, Waiting for a table is fine (20mins) especially when it is lunch time, well late lunch time 1.30pm. But having to wait over 45mins for x2 microwave currys and and x2 kids meals is beyond a joke!"
"Staff are rude. When asked where some of are meal was, the reply was I only have one pair of hands!"
Ambience and Cleanliness
Pros:
"Coming from Cambridge, I met up with a friend from the Dereham area, who recommended the Greenstone. She couldn’t have picked a better venue."
"The resturant looked clean and tidy."
"Visited on a Sunday evening. Quite quiet. Excellent ambience."
"Everyone was made to feel comfortable in a very relaxed and calm environment."
"Nice modern pub. Very open, and well spaced out, seating."
"The pub itself was clean but dated."
"Great atmosphere and busy with people of all ages."
Cons:
"The restaurant decor looks ok, chairs quite shabby. The ones at our table were all ripped."
"And to top it off a waitress was standing at the bar biting her nails!"
"Some of the tables are a bit sticky, not sure what that is about, almost like the varnish is tacky."
"Food we did have was not presented well."
"What did let this place down was the cleanliness, this was quite poor."
"Table was very sticky, definitely not cleaned prior to us being seated."
"Lastly, the toilets looked as though They hadn't had a good clean for weeks."
Value
Pros:
"I live in Dereham and this is only the second time we have been here the first time was after it had just opened. I wasn't that impressed. But I have to say. It was very good the staff were great the food was great and good value."
"Family meal with 5 adults and 2 children, good spacious table with plenty of room, very easy to order and food came very quickly."
"The cost of what we ordered was extremely reasonable."
"We visited due to receiving a 30% voucher off at our local pub."
"30% off made it more bearable."
"Great value for money."
"Compliments to the chef for a great breakfast, excellent value for money."
Cons:
"Went for a carvery meal, got charged a whopping £6 for a pint of real ale so we didn't bother with the meal and left."
"Drinks very overpriced."
"Was charged £11.95 each, by the way a half of shandy was £2.85, (for lemonade and beer)."
"I would have definitely given 5 stars if the food wasn't terrible, of poor quality, overcooked, cold and overpriced."
"6 Adult meals, 1 childs, 3 alcoholic drinks and 4 soft, just shy of £100. Terrible."
"The carvery is vile... It was stone cold, and one tiny slice of meat, the veg was putrid and the roast potatoes were sweet and barely cooked."
"Burgers were an acquired taste, 40% beef at least!"