Wendy's Reviews Summary

Food Quality

Pros:

• "The classic David burgers are amazing!! Easily the best item on the menu and one of the best fast food beef burgers."
• "Food was great and exactly as we remember from the USA. Succulent burgers, not dry. Tasted fresh."
• "The fact that they cook to order in my eyes puts them in front of all the other fast food chains in Brighton."
• "I was pleasantly surprised at how tasty and fresh all the ingredients were."
• "Food did take quite a while to appear, but the place feels really new, clean and well organized, including covid safety as part of the design rather than an afterthought."

Cons:

• "The spicy chicken sandwich is also delicious but comes without cheese which makes it slightly dry and the fries are not that great."
• "The food I found to be excellent value for money and compared it to butcher quality cuts of beef which can cost more than the burger as a meal itself."
• "Food was okay, the chicken nuggets are amazing! The chips weren't so good though."
• "Ordered a burger and classic chicken burger from Deliveroo I was so disappointed. The chicken burger looked amazing on Deliveroo but when I got it it looked like it’d been run over by a truck."
• "It's a more expensive alternative to the Mac, and while it's not always true, in this instance, the more you pay the better the quality is."

Customer Service

Pros:

• "Otherwise, the food and service was good."
• "The staff did a great job of keeping everything under control and still producing top quality food."
• "The staff were friendly and helpful, even when small errors were made they fixed them in moments for us."
• "Staff seemed friendly and helpful, the restaurant was clean, and the food was exceptionally good! Fresh and tasty, we're happy we've found a place that makes a rich chilli that tastes as good as home-made."
• "I think Wendy’s has a lot going for it but it needs better quality staff. There must have been 6 customers but I was ignored by the staff I had to ask for service."

Cons:

• "The staff did not engage much with the customers they try to rush you off."
• "The staff at till rather played her phone than quickly turning the place around."
• "If you are in a hurry I would avoid."
• "The answer from another girl at the pick up desk was 'we don't offer hand sanitizer and use bathroom to wash your hands' She was not interested either."
• "The are though only three in-store ordering terminals and one of those wasn't working which meant there was a short wait of about five minutes to order."

Cleanliness and Environment

Pros:

• "Presentation was great with the meal and the restaurant is clean and airy."
• "Quick service, clean premises & enough loos. Perfect for a timed pitstop when you're in a rush."
• "The restaurant was clean tidy and well presented with plenty of movement for patrons around the establishment."
• "This is a great place to relax and get a cheap meal after a long day."
• "Really lovely environment. Busy, but that was to be expected as they are still fairly new."

Cons:

• "The environment upstairs were a bit dirty when I was there flies flying around and no one cleaning the tables."
• "Uncleaned tables and litters on the floor."
• "Didn't eat, walked in and found a table but left before ordering as place was dirty and messy."
• "Went for the first time, the place was filthy, stank of cannabis with a 30 minute wait for ‘fast food’."
• "There must have been hundreds of people touching the two dried out machines, which made virus and bacteria much more transmittable."

Price and Value

Pros:

• "Prices are very good with an average of 6.5£ for a meal."
• "The food I found to be excellent value for money and compared it to butcher quality cuts of beef which can cost more than the burger as a meal itself."
• "Surprisingly great burgers that have substance and don't feel too fast food-like."
• "Generally an average fast food place, however what sets it above the rest for me is the unlimited drinks."
• "The baconator was amazing. First time in a decade or so I have had the opportunity. Easily as good as five guys but cheaper, and farrr better than mcdonalds or burger king if you have a couple of quid more to spare."

Cons:

• "Cost a bomb for tiny pieces of nuggets and guess what, I only got 7 pieces instead of 8."
• "Omg such small meal (I am an average man) I spend £8 pound and I need to go and get another meal."
• "Unfortunately not like Wendy's in the US. I was so excited when this place opened up in my hometown of Brighton but was disappointed. Very expensive burgers and fries for mediocre quality."
• "Been here 3 times now, food is like a better version of McDonalds, not as good quality as 5 guys. Prices are in-between McDonalds and 5 guys."
• "I took a trip down to Brighton with my partner and we decided to eat at Wendy's as I had a good experience with a Wendy's in London. While the burgers were nice, the meat in the chili chips tasted off and old."