McDonald's Reviews Summary

Order Accuracy and Timeliness

Pros:

• "The manager Kristian was really helpful and polite had an issue with my order and immediately resolved my issue."
• "McDonalds is always top of my list when I think I deserve a treat for breakfast. Their sausage and egg is consistently good."
• "This store has gone down hill since last year however my visit last night (Thursday night) changed my mind about this usual diabolical store. The food only took 3 minutes."

Cons:

• "Never order from this restaurant. I have ordered 3 times in the past and every time, without fail, they always forget items from the order."
• "Just had food from here delivered via Uber and payed for via the Macdonald's app. Food arrived cold and I mean dead cold."
• "Waited 30 mins for 2 large meals on a Wednesday evening. Our number was called and our bag had 2 burgers inside, no fries and no drinks."
• "Literally the worst McDonald’s in Brighton. Every single time I’ve ordered from here at least something is missing be it the drinks, sauces or some how this time even both burgers from the meals we ordered."

Customer Service

Pros:

• "The new manager needs to go!!!!! First of all the classical music is so loud I can't hear my headphones."
• "Good clean restaurant with fast service. Friendly staff."
• "Love the guys here. Manager is really solid nice guy especially dealing with tough situation at the moment."

Cons:

• "I've had a collection of bad experiences at this store over the years. To sum it up, you get a wrong order half the time."
• "The staff to not get paid enough to be watched while they work during rush hr periods, build some walls like the Marina McDonald’s."
• "Service was awful. Nobody knew what they were supposed to do or how to keep it safe with the government guidelines in place."

Hygiene and Cleanliness

Pros:

• "McDonald's has it standards so if you want a Big Mac, it will be same doesn't matter which country are you visiting. This place was clean even the toilet which I can't tell about all McDonald's when they are busy."

Cons:

• "You always have to wait 30-40 minutes for your order. The toilets are very dirty; in the women's toilet, out of two toilets, only one is working."
• "Dirty restaurant, overflowing bins, and bloody sanitary towels on floor in toilet. Raised concerns with staff and told by one that it wasn't their job."
• "McDonald's employees create unsanitary conditions (spread of worms and intestinal infections)."

Food Quality

Pros:

• "Food is good, cheap and cheerful. Staff are good though you can tell they’re stressed during busy hours."

Cons:

• "I had ordered a Sausage and Egg McMuffin at 7:30 am, and to my disappointment, the egg spoiled, emitting a foul odor."
• "My child's nuggets are chips are over cooked beyond believe!"
• "Ordered for delivery and they had left out all portions of chips and a share box. I'm now left with 2 very hungry and disappointed children."