Swansway Jaguar Crewe Reviews Summary

Customer Service

Pros:

• "Amazing customer service and speedy turn around."
• "The car was waiting for me and the paperwork all ready."
• "Fantastic service I spoke to John from MotorMatch and bought a car."
• "Great service, recently purchased a E Class from Dean. No complaints."
• "Fabulous service from Swansway from the time that my car was booked in to have some work carried out."
• "I was very happy with the service I received from Swansway Jaguar."
• "Honor looked after me extremely well last week, provided me with an excellent substitute vehicle."
• "Excellent service all round from everyone including Steve the driver who collected and returned my car."

Cons:

• "They promised to call back but never did and I sensed at the time they weren't interested in my business."
• "Left a £49 reserve on car but told figures were different. And despite being told refund was sorted nothing back in 3 weeks."
• "Not a great dealership. Staff seem reluctant to have to speak to you."
• "Very disappointing with the level of service and communication I received."
• "Service department doesn't match up to the sales department."
• "The sales staff is very polite and helpful as well as service front desk. Technician was good in basic health checks."
• "Visited twice now, not impressed with the service, paid for new tyres, they forgot to fit them!"
• "No wifi at all. Abrupt almost rude woman on reception."

Sales Experience

Pros:

• "Decision made........Adam was so organised and the sale was very smooth and speedy."
• "Full assistance in arranging a car on hire purchase."
• "Great service, all done initially via email and phone for the purchase of the car."
• "Recently purchased a new Jaguar E Pace from Swansway Jaguar, we were fortunate to deal with Nathan."
• "I think providing a copy of my email to the excellent sales person who assisted me through the whole process would be a better way of describing my experience."
• "Absolutely fantastic. Ash helped me find the perfect car."
• "I am very happy with the car especially given it has the whole specification range I was searching for."
• "We recently visited the garage with a problem with the battery on our car. Greeted warmly by Lynne under difficult circumstances."

Cons:

• "Absolutely shocking experience trying to buy a brand new Jaguar XE."
• "Telephoned to enquire about a new XE advertised on Autotrader. Was put through to a sales executive called Adam received an offer sheet via email."
• "Firstly I was promised that a number of issues with the car I was purchasing would be repaired ready for when I picked up the car, they were not."
• "You would expect better service from a 'luxury' car dealership."
• "Will not honour a deal! Dealt with them over a deal that was offered a couple of days ago on a car I was going to buy."
• "Unfortunately my experience was dreadful. Put a deposit on secondhand F Type for collection a few days later only to then be told I couldn’t pick it up for 3.5 weeks."
• "Sales team member, Appeared very rude disrespectful, made us feel we didn’t belong in there showroom."
• "Very DISAPPOINTED we were there for roughly half an hour NOBODY came to see if we wanted any assistance or if we wanted any information on anything!!!"