"I often travel with a disabled friend and cannot say enough good things about the assistance team, they're brilliant."
"The two staff members who looked after them did a fantastic job, being both friendly and patient and ensured their trip got off to an easy start."
"The staff were fast and helpful whenever I had any queries."
"Staff very friendly and helpful."
"Cheerful and efficient staff."
Cons:
"The security staff manage to come over all less human than the TSA, and the set up for security seems designed to create the biggest queue possible."
"Security is a mess. Every service person had different rules and were completely arbitrary."
"poor attitude from security staff who like to open all of your suitcases for a snoop."
"The grubbiest, scruffiest check in girl imaginable checked us on manually without making eye contact once."
"Check in staff showed no compassion towards our group whatsoever."
"Rude and aggressive security at this airport!!"
"many of the airport (not airline) staff seem very close and more interested in talking amongst themselves than dealing with passengers."
Cleanliness and Maintenance
Pros:
"Everything was clean and well maintained, with flights to most large airports."
"I appreciated the cleanliness and overall upkeep of the airport, creating a pleasant environment for travelers."
"It was really clean, had some brill food and was extremely efficient."
"The airport itself is clean and bright."
"It is kept very clean."
"The airport staff were friendly and helpful, making the check-in process quick and efficient."
"Always effortless and quick going through Southampton airport."
Cons:
"Uncleared tables at 9:30 in the morning."
"Crumbs all over. Stained chairs."
"Dirty sticky wobbly tables (don't they have maintenance people who can go round and sort out the wobbles?)."
"Facilities are outdated and very poor."
"Everything is either closed or out of order."
"Nothing open to get refreshments, vending machines not working, WHS Smith, Costa and The Olive Tree all Closed."
"This place is dreadful."
Accessibility and Convenience
Pros:
"Check in very efficient. Quick to get through customs not as bad as at Manchester."
"One of the easiest airports to navigate that I have ever been to."
"You can turn up literally 20 mins before your boarding time and fly through security."
"Train station is literally 100m from the door with trains every 10 - 15 mins towards London and to Southampton."
"Railway station just across the road, car park a few steps away, breeze through security."
"Small and super easy airport to pass through."
"Just a hop skip and jump from Southampton Airport train station meaning you don't need to arrive hours in advance, it takes minutes to get checked-in and through security."
Cons:
"The main problem is that parking is very expensive. You even have to pay for the 10 mins needed to drop people off."
"Very expensive to park for a drop off: £6 for 20 mins and we went over so it was £12."
"Minus one star for 2 pounds drop off fee - drop off is not actually at airport it is 50m away."
"Car parking is somewhat pricey."
"They now charge £2 to pick up or drop off someone at the airport."
"The parking charges are eye wateringly expensive and designed to charge you twice."
"Short term car park charges a rip-off!"
Facilities and Amenities
Pros:
"Good restaurant and bar facilities inside."
"There is a restaurant/pub upstairs and some shops selling typical travel stuff downstairs."
"Big cafe for refreshments overlooking the runway."
"A good Costa Airside with great views of the runway and the incoming aircraft."
"Electric vehicle charging in the short stay car park is useful."
"A great little airport. There are toilets air and land side. Car rental. Eateries on both the air and land side."
"There is a decent sized seating area and there is a taxi rank directly outside."
Cons:
"One costa - closed, one bar/kitchen - closed, one wh smith - closed."
"Facilities are limited but fine for its size."
"All facilities to grab a drink or snack are closed at 1920."
"No cafes or restaurants open apart from Costa in airside waiting area and even this closes at 4pm."
"Small little airport the facilities are basic, does have a Costa coffee and the globe bar and kitchen however it’s only open during limited hours only."
"Airside could be more comfortable -- not helped by a lousy rendition of Costa."