Sam Bird Motor Bodies Car Body Repair Centre Reviews Summary

Quality of Service

Pros:

• "The end result was better than we could have ever imagined! It looks like a new van."
• "they did an excellent job with the repair and paint job and at a very reasonable rate."
• "The repair was done to a very high standard and the car has been returned to its original condition."
• "The work done on my car is of a high standard."
• "They repaired two separate jobs on my car. The paintwork is faultless."
• "The quality of the work is outstanding, the paint match, the gaps all perfect, I really could not be happier."
• "His team did an absolutely amazing job on the car making it not only as good as new but actually doing it under the budget of the insurance company’s own assessor proving just how honest and fair his business is."

Cons:

• "Totally ripped me off the pricing."
• "Went to get a service for my car they totally ripped me off the pricing and they also damaged my car so that I then had to spend more money to get it fixed at another garage."
• "If I'm honest a complete waste of time, they at first seemed interested in giving me a quote for damage to my car and on two occasions later when I chased them for the quote they promised to get one to me by the end of the day. It never happened."
• "I advise you all stay well away from this place."

Customer Service

Pros:

• "Sam calmed my mum down and took her through the whole process step by step with patience and compassion."
• "Sam was incredibly understanding and helpful and did an excellent and timely repair."
• "Very friendly service and Sam took the time to explain all the options before going ahead with the repair."
• "The staff where polite and very helpful even picked our vehicle up from our home address as I had to be in work early and returned it all part of the service which was really helpful."
• "Sam really went the extra mile and came out to see the damage on my car so he could give proper advice and a quote."
• "Everyone was helpful professional and understanding."
• "Sam and his team are both professional and friendly, working to the provided estimate and completing the job on time."

Cons:

• "Went it to have my car looked at, couldn't give me a quote there and then for standard works on 2 wheel arches but took my details and said would email me the quote the next day. Well they didn't keep their promise as I'd heard nothing."

Value for Money

Pros:

• "A fair price for the work carried out."
• "Sam came back with a quick, very reasonable quote, offering a range of solutions for different prices."
• "Very impressed with the quality of the work and competitively priced too."
• "really reasonably priced."
• "Price was reasonable (cheaper than we thought) and the quote for repair was accurate."
• "a fair price for the work and timescale."
• "a very reasonable rate."

Cons:

• "Totally ripped me off the pricing."

Efficiency

Pros:

• "The service was quick, extremely friendly and professional."
• "Dropped my car off in the morning, got it back later that day."
• "Only took a day & a half to repair. Looks brand new."
• "They got me in quickly and finished the work the same day. Very professional service."
• "Always kept up to date and a very quick turn around."
• "They only had the car for one day and turned it round quickly for me."
• "Always willing to collect and deliver the car with nothing ever being too much trouble."

Cons:

• "If I'm honest a complete waste of time, they at first seemed interested in giving me a quote for damage to my car and on two occasions later when I chased them for the quote they promised to get one to me by the end of the day. It never happened."