Sandygate Dental Practice Reviews Summary

Customer Service

Pros:

• "The reception staff, dental assistants and dentists are professional in all of their dealings."
• "All the staff are kind and courteous."
• "The whole team are excellent very caring understanding and above all listen to you."
• "Reception staff are so helpful, patient, calming..."
• "The staff are warm and welcoming at this practice."
• "The reception staff are welcoming and a pleasure to talk to."
• "Donna on reception is super friendly and efficient, and is a credit to the surgery."

Cons:

• "Upon arrival I was told simply I had missed the appointment and there was nothing they could do about it."
• "I was greeted by the most rude and unprofessional receptionist I have ever encountered in my life."
• "The receptionist, whose name I wish I could forget, had the audacity to treat patients with contempt and disdain."
• "Awful experience with the Receptionist over the phone."
• "Very disappointed with the customer service."
• "The woman behind reception seemed stuck up and really couldn't care less."
• "It felt like I was just another name on their assembly line, and any concerns I raised were brushed off with a careless attitude."

Dental Care Quality

Pros:

• "Dr Emily and Dr Aminas treatment plan meant that I felt so confident on my wedding day and I’m so happy with my teeth now."
• "A very old filling failed and needed replacing. John did it quickly, professionally and painlessly."
• "The Dentists always explain what they are doing and make sure you're happy with it."
• "The appraisal and treatment were first class, unfortunately the administration since has been below standard."
• "Dr Chris Oldfield and his staff each time I have needed my teeth looking at have always provided a very good service from my point of view."
• "John does a fantastic job of putting the children at ease."
• "I have been treated at Sandygate Dental for the last couple of years now and have had 5 star service."

Cons:

• "Unfortunately, she got the worst dentist ever! He did not inform her when he was injecting and injected very harshly and quickly causing lots of bleeding."
• "When she screamed in pain, he told her it was not pain she was experiencing it was just pressure."
• "Broke one of my molar teeth recently, tooth was repaired with a filling which unfortunately did not want to stay put in my mouth."
• "Frustrating that I had to return to the dentist so soon due to the repair work initially failing."
• "Words cannot adequately describe the abysmal experience I had at this dental practice."
• "Scale and polish is rarely offered regardless of whether you really need it."
• "This was the worst experience in trying to book a simple appointment."

Appointment and Accessibility

Pros:

• "Sandygate Dental has managed the new safety/pre-visit process really well."
• "Most of our appointments have been on time, a couple early and a couple late but nothing much."
• "The practice provides online notifications of regular examinations."
• "I've always been able to get an appointment at a convenient time."
• "I was seen at the appointment time. So no waiting longer than I had expected."
• "They have a well organised booking system and will contact you if earlier possible appointments become available."
• "Super efficient with an electronic sign in upon arrival, prompt start for my appointment."

Cons:

• "Every time I have been for an appointment with my son they have been running at least 20 minutes late."
• "I tried calling multiple times to explain that I was running late but got no answer."
• "You clearly have capacity for a new patient since you offered me private dentistry but if it's NHS, nope you're not interested."
• "Safe to say we will never be returning here!"
• "You sometimes have to wait a while for the next available appointment if you need something bigger done, but that’s because they are deservedly busy."
• "One time I had to wait 40 minutes with my two year old but I didn't complain."
• "One minor niggle is trying to get through on the phone."

COVID-19 Measures

Pros:

• "I needed to attend during the pandemic and the preparation prior to the visit and the actual appointment and treatment received was excellent."
• "Sandydate Dental Practice made it a friendly, covid-safe experience."
• "This year, the team have implemented Covid secure practices."
• "In the present Covid restrictions the practice is an extremely safe environment to be in as all precautions have been taken to protect staff and patients to the highest degree at all times."
• "The precautions taken for the protection of all were outstanding."
• "There was plenty of hand sanitizer and the staff were all in PPE."
• "Their covid adaption are fantastic - very slick, no waiting around."

Cons:

• "The current Dental restrictions due to Covid 19 make a visit to the dentist very strange."
• "It is common knowledge that very few dental practices are taking on NHS patients because it is not profitable enough for them."
• "Money making exercise. Won't be visiting this place again!"
• "They said yes if I come as a private (ie lots of money per visit) patient."
• "Went for a pre-Xmas clean and polish... But it was all over in 15 mins."
• "Scale and polish is rarely offered regardless of whether you really need it."
• "I agreed to sign to one of your dental plans and was told I would receive a link to facilitate this which didn't arrive until I chased up the matter with reception."