Address: 359 Nuthall Rd, Nottingham, NG8 5BU, United Kingdom
Phone: +441159003034
Rating: 4.8
based on 133 reviews.
Customer Service
Pros:
"Mark patiently listened to my concerns and followed up with the treatment specific to my needs."
"Everybody at Smilestyle is extremely friendly and helpful."
"The reception staff are always warm and friendly and all the treatment that is required is explained in a manner that is easy to understand."
"Really friendly staff, always happy to help when you ring up."
"The whole team including receptionists and assistants (Liz) are a credit to the profession under Marks leadership."
"Thank you to the staff who were always professional, efficient and friendly."
"The receptionists are all very friendly and helpful, both in person and the phone."
Cons:
"Advice was 'we can't give you an emergency appointment' and 'my advice is to find the crown'. Not in the least bit helpful."
"Just fee targets only not bother about service."
"Bills need to be more descriptive showing full price and discounted price when on dental plan. Quite often running behind appointment time."
"Left me in worst condition after cleaning as per so called dentist told me its because I did after after so long 5 filling done told them not feeling right but not bother to listen but yea suggested more treatment."
Dental Experience
Pros:
"I am so pleased with the results, my front teeth look perfect."
"Great staff, great service and the treatment is top quality."
"Premises are modern and clean with state of the art equipment."
"The outcome is better than I could have dreamed of, and I would highly recommend both the procedure and the practice to anyone."
"Mark took his time to explain what he was going to do and I never felt a single moment of pain."
"Having to have a local anaesthetic for a filling I was totally surprise to find it was a tiny micro needle attached to a fine tube. The anaesthetic was pumped in. I never felt it at all."
"The dental work I have had done has been brilliant and I am very happy with the improvements."
Cons:
"Start cleaning and rise cost to 2k and still climbing."
"Had bad experiences here with very painfully administered anaesthetic - never had pain like it having similar procedures before so put me off returning."
"Adam employed pushy upselling tactics during a consultation for an extraction... Very poor quality customer service and patient care from this dentist."
"RIP off merchants only interested in getting as much money from you before doing anything.... £90 before you get seen, £90 for being 10 minutes late.... so £180 for 3 xrays and no treatment!!"
Professionalism and Expertise
Pros:
"I saw Mark the principal dentist for my initial appointment, this was a full assessment of my mouth, teeth and x rays... Mark was great, reassuring me frequently."
"Adam Winter (my dentist) explained my treatment in detail and made me feel at ease."
"Passion for his dental work is evident in his extensive knowledge of the latest technology and techniques."
"Everything is explained clearly before treatment begins."
"Always kept fully informed of your treatment and why treatments are being recommended."
"Throughout, the quality of care has been consistently excellent: efficient, personable, clean and effective with a progressive, up-to-date approach to dental care."
"The equipment used here is something I have never seen in my previous dentists so you can see they invest in providing the best services possible."
Cons:
"Use scare tactics to get more money from you should have known better can't trust reviews."
Comfort and Reassurance
Pros:
"I'm so nervous and he makes you feel so at ease."
"For years I've been petrified of going to the dentist... Finally, a dentist that takes time, understands and tries every way to make the experience as easy and comfortable as possible."
"I was utterly terrified when I attended my first visit... However, the amazingly warm and welcoming atmosphere... encouraged me to stay!"
"I am a particularly nervous patient but Mark always puts me at ease."
"They absolutely accepted my fears and did everything they could to help me through the process."
"I'm absolutely terrified dentist's, but Mark and his staff couldn't have done anything more for me than they did ...I didn't feel less of a person because of my phobia, they were very understanding throughout."
"I would 100% recommend Adam, especially if you are an anxious patient."
Cons:
"Someone other practice can have my £1k treatment! 1 star is only because I had no choice.... appalling!!"
Accessibility and Convenience
Pros:
"Appointments are sorted to meet your needs even evening times which I like."
"When you want an appointment its always around the day and time that suits you."
"No waiting about (and we've been 3x now) and everyone had such a wonderful, kind and patient approach to my 4-year-old, who was very shy to start with but left smiling and relaxed."
Cons:
"Charging structure also v reasonable."
"Good dental practice but expensive suppose you pay for quality."