Market Place Dental Care Reviews Summary

Appointment Scheduling

Pros:

• "It may be hard to get an appointment sometimes but it shows how good they are with everyone wanting appointments."
• "After care leaflet described in detail what to do!"
• "Called practice few days later and arranged quick appointment for extraction/tooth removal."
• "Receptionists are lovely, never had any problems being able to get an appointment."
• "Always had good treatment here and they’ve always tried their best to fit me in when I’ve needed an emergency appointment."
• "Rang Monday morn for emergency appointment, got in same day, only waited 1.5 hours. Was in and out inside 2 hrs, not bad for a same day emergency."
• "Finding an NHS dentist is so difficult these days and I will continue to attend this practice."

Cons:

• "The receptionist there are very rude and they don't keep the track of appointments correctly."
• "I've just been for my appointment and was waiting over an hour."
• "Unfortunately had a few appointments cancelled for me and my children in the last year due to dentists leaving the practice."
• "Very poor service and l am totally disgusted they were unwilling to fit me in to see a dentist."
• "Like a CATLE MARKET. Reception staff uninterested - patients all stood up in the stairway (how do the less abled body people cope?) FIRE HAZARD!!"
• "The receptionist staff are also incompetent and don't seem able to schedule appointments."
• "Cancelled my appointment twice on me with no explanation and took me 5 months to get into see a dentist."

Staff Professionalism

Pros:

• "The care and attention I received from them both was second to none and the advice I was given was exemplary."
• "Had an appointment with Collins Atalor this evening, both him & his assistant were very proffesional polite & caring."
• "Staff are very friendly and professional."
• "The receptionist was welcoming and efficient when taking the payment and booking my next appointment in 6 months."
• "I was welcomed by all 3 receptionists with a smile and good morning."
• "Receptionists sitting at their windows alert and responsive to the customer, not idly chatting or pretending to do something else."
• "The staff are polite and courteous."

Cons:

• "Rude and patronising staff and, when you go for you appointment the staff act late Le they can’t be bothered to deal with you and they have a policy that you can’t ring up sick to say that you can’t make your appointment because your ill..."
• "Horrific treatment from the dentist. I attended an appointment with my brother who has mental health issues(quite severely) and was treated with nothing but disrespect."
• "The dentists are rude & very unprofessional."
• "The male dentist was extremely rough causing me great discomfort and stress."
• "The staff including dentists never listen to our concern and most of them are rude."
• "The staff were extremely rude and so unprofessional."
• "The receptionists in this place should be sacked, very rude and disrespectful."

Treatment Quality

Pros:

• "Really happy with my treatment at the Market place dental care."
• "Fantastic service I received last week. I went in for a tooth extraction on my second molar and I never felt a thing."
• "I’ve also recently undergone some private Invisalign treatment at the practice and am absolutely thrilled with the results."
• "Brilliant dentist, very short waiting times, friendly staff, excellent service... Had an extraction Saturday, absolutely pain free."
• "I had a decayed wisdom tooth extracted by Dr Ikeagwuani today... I had zero pain thanks to the local anaesthetic."
• "I had a tooth out and it was a very good job, plenty of the numbing juice and the tooth was carefully extracted."
• "The whole process was pain free thanks to him."

Cons:

• "DO N0T BRING YOUR YOUNGER CHILDREN. Bought my 2 year old in. She was scared and crying."
• "Practice was disorganised, crowded and undergoing heavy construction work."
• "Would not recommend. Like to rinse you of money and awful treatment of paying patients!"
• "The general care from the dentist here has always been very poor."
• "No respect, was terrified and they just tried to force me back into the seat and shove a needle in my mouth whilst I tried to get away."
• "My lip and tongue were both pierced due to poor technique with the hypodermic needle."
• "Excessive force and wrenching was used during extraction; my head was pulled violently from side to side and shoved upward by instruments."