Ego at The Fox Cub, Little Hoole Reviews Summary

Service

Pros:

• "Service was great."
• "The atmosphere is relaxed and service very good, very personable and friendly staff."
• "Staff were warm friendly and attentive."
• "Excellent, unhurried service."
• "Service was good for the first hour but then dwindled off, empty plates and glasses left on the table etc."
• "Service was spot on, attentive but not over bearing or pestering."
• "Very caring and attentive staff and a bar that's well stocked."

Cons:

• "Food was mediocre 😕 service was the worst I've ever had we had to clear are own table, and get are own drinks as wasn't asked after the first time."
• "Service a bit slow today to be honest."
• "We were ignored for the first 20 minutes."
• "Really disappointing service and offers that are not honored, staff not empowered and idle, bored hanging around with an empty restaurant during the day."
• "The service really was poor unfortunately no one looks after the customer outside."
• "The service was poor. They managed to get two drinks orders wrong."
• "The worst service I have ever experienced, waited an hour for food that on arrival was cold."

Food Quality

Pros:

• "Perfect, delicious, fantastic choice on both the main menu and the fabulous GF menu."
• "The food is extremely well presented."
• "The food is great. We regularly eat in there and have never had a bad meal."
• "Every one of us raved about our meals, from starter to main to dessert they were all delicious, flavourful and great portion sizes."
• "The prawns were cooked perfectly and the steak exactly as I asked for it."
• "Food was brilliant."
• "The food was excellent and to be honest couldn't fault it."

Cons:

• "The roast itself was nothing special."
• "Awful. Steak pie was ok fish ok but the chips? Oh my word. They were as tough and hard as wood and obviously survivors of the previous night."
• "Chicken was weirdly hard, all veg on the kebab were raw and inedible."
• "Shoulder of lamb cold, dauphinoise potatoes undercooked, soup lukewarm, kebab skewer cold."
• "So, so, so ill hours later after eating their fish."
• "I ordered chicken which was pink when it eventually came."
• "The meat was so tough I couldn't chew it, the potatoes look like they had been hanging around under heat lamps for hours."

Atmosphere & Decor

Pros:

• "There is a lovely atmosphere."
• "Beautifuly olde worde design. Beautifully decor and furnishings."
• "Arrived 1pm, sat down to a lovely table with a very cosy atmosphere."
• "The inn has been tastefully decorated in the old style and in keeping with the surrounding countryside."
• "A wonderful place. Very friendly staff, homely atmosphere with live entertainment."
• "The cosy interior is perfect for couples wanting to chat or larger groups, and the staff are really attentive."
• "Beautiful decor and cosy."

Cons:

• "We were sat Infront of a fireplace on a cold day and because the fire was not on, the cold air from outside blew down the chimney and straight on to us."
• "We sat outside prior to eating and the road noise was, at times, loud, but not too annoying."
• "On arrival the noticeable thing was that it was so cold, to the point that the 3 of them kept their coats on during the entire evening."
• "What really needs fixing is the horrible smell coming from the corridor leading to the toilets."
• "7 people close together behind the bar, no social distancing, masks/visors."
• "Shame that some people found it acceptable to smoke outside the front door, which wafted in to the restaurant area."
• "Chairs stored within 6ft of table and staff taking and returning chairs all night."

Value for Money

Pros:

• "Nice portion sizes, really nice food and a reasonable price."
• "Monday to Saturday - 2 courses for just under £19, good value for excellent food."
• "Good value for money, too - especially on Sundays with their 3 courses for £18 deal."
• "Great value for money as well, 2 x 2 course lunches and 3 beers, all in for £35."
• "Brilliant value on the Rapido Lunch menu."
• "The food was excellent with surprisingly generous portions for the money."
• "Monday steak night is great value for £10."

Cons:

• "No reduction if only have main course. Small portion. Extra £2 for Lamb. So £19.95 for a small 1 course Sunday Lunch."
• "All this for the cracking price of 58 quid. Utterly disappointed."
• "Still cost nearly £70 even with the discount -not what i expected!"
• "We felt let down by the size of the portions when you take into consideration the price."
• "The food was nice but overpriced really."
• "Even after a 50% discount for birthday voucher - ouch! Way over priced for average food."
• "Steak seemed really small though considering it was nearly £30."

Staff & Service

Pros:

• "The staff are brilliant and nothing is ever too much trouble."
• "Excellent decor, with really attentive and friendly staff."
• "The staff were amazing, even making her an impromptu birthday hat and giving her a birthday desert complete with rendition of Happy Birthday without us even asking."
• "Staff were exceptionally friendly and helpful serving us outside so we could have the dogs with us."
• "Service was very good and the staff were friendly and helpful."
• "Impressed with how professional the very young staff dealt with them."
• "Lovely lunch here today, glad to see that the lovely lady who has always been there since it was just at a pub is still there.....fantastic example of customer service skills, always happy and smiling and very helpful."

Cons:

• "They added a 24% service charge then asked for tip without showing they had already added service charge."
• "This was my 3rd visit last week, party of 8, booked 630 so we had a good choice of menu & took advantage of 2 4 1 cocktails; lovely food & great service as usual; problem arose when bill came £30 service charge, would have been nice to have been told about this when I booked then I could have mentioned it to the rest of the party."
• "Slightly disappointed, booked table 6.15 told someone still sat at our table!!!"
• "Waited 30 minutes for table to be ready on arrival."
• "90 minute wait before we could have a table despite the inside seating area being virtually empty!!"
• "We were not waited on or served by the same person twice so think no one person took responsibility for our table...hence the problem."
• "I had to go and find someone to clear our table and then find someone again to pay the bill."