Haute Dolci Leeds Reviews Summary

Menu Variety and Options

Pros:

• "The menu looked very colourful and I saw they've added mocktails and new addition to their decadent menu."
• "Having tried most items on the menu, we've never been disappointed."
• "The menu is so inviting and I found myself wanting to try everything."
• "They serve strong coffee and delightful desserts."
• "Can’t fault the food but Chicken club sandwich stuffed with a rather sloppy mix of minced chicken and sauces."
• "Instead, opted for the Easter egg which was unusual for it being an all-year round item and the cheesecake."
• "The menu at haute dolci contains a wide range of dessert options."
• "Avoid everything but the desserts."

Cons:

• "Unfortunately none of the milkshakes were available on our time of visit."
• "Oven was broken, so quite a few items on the menu weren’t available."
• "The desserts I’ve ordered have tasted nice but the savoury menu was super limited."
• "It’s not even busy either but service is shockingly slow and they just stood around not doing anything had to ask someone to take our order cos they weren’t taking it."

Ambience and Decor

Pros:

• "The ambience is so calm and stunning. I love the color and aesthetics too."
• "The ambience sets the tone for an absolutely delectable dessert that you would cherish in your memories."
• "The atmosphere is very beautiful. The new menu, cookie dough, is amazing and not too sweet."
• "The interior is fabulously done and the ambience is charming."
• "The place looks sophisticated and posh."
• "The place is very enjoyable and cozy, the service is fabulous."
• "The decor is simple and elegant, with lovely attention to detail."
• "The gorgeous interior and nice desserts are ruined by the terrible service."

Cons:

• "We weren't really able to speak to one another because the music was too loud."
• "The entire (expensive) experience is ruined by not only the choice of music- but the volume."
• "The music was too loud to hear each other and for the server to hear our order easily."
• "Music volume is cranked to the point like it's a club and very abrasive."
• "The coffee is bad. Worth a try but not sure anyone becoming a regular."
• "The service was slow-ish but not dreadful. However, most annoying was not being allowed a glass of tap water."
• "Service is shockingly slow and they just stood around not doing anything."
• "Worst waiters ever, apart from waiting nearly 40 minutes to get my order she got it wrong and even though she said I have to wait another probably 40 min to get it right."

Customer Service

Pros:

• "Customer service is top notch. I walked in, no reservation was made."
• "The service was friendly and the manager(?) gave us recommendations. He was great both times, very enthusiastic."
• "Would definitely come back when I want to treat myself!"
• "Staff was very polite and helpful. 10/10 on Ambience."
• "Excellent food with great customer service."
• "I had such an incredible experience at Haute Doci Leeds. The food was absolutely divine and the waitress ELANA was absolutely amazing."
• "I had the best experience today. The desserts were delicious and well made, everyone enjoyed it."
• "The desserts were nice, the portions were generous, the service was nice and the menu was large."

Cons:

• "Service was a little slow and one of the drink orders took more than 15 minutes to arrive at our table."
• "Waited 50 mins for food on a tiny squashed table."
• "The customer service on both occasions were negative."
• "The service was shocking."
• "Absolutely appalling customer service."
• "The service is very slow, was very annoyed with the waitress."
• "Very poor service - no cohesion amongst the serving staff and no knowledge of what they were serving to us."
• "All our four deserts came to the table at separate times. As such my wife had nearly finished her cake by the time my desert arrived quite a while later."