Icestone Gelato Reviews Summary

Food Quality

Pros:

• "The food looked 10/10 and it was gorgeous and with all of that it tasted scrumptious."
• "Regular ice cream, which was delicious."
• "The new menu and food styling are incredible, definitely a huge upgrade."
• "The food feels much more balanced now, the waffle dough is less sweet making it lighter with slightly less chocolate and a better look."
• "I have tried the waffles, crepes, cookie dough, milkshakes, cakes and chocolate fondue and everything tastes delicious!"
• "Ordered what we would usually order - kinda bueno waffle with vanilla gelato and Nutella and strawberry with vanilla gelato."
• "Ordered a honeycomb and banana gelato milkshake, plus choc/strawberry nutella crepe."
• "I had creamy hazelnut and kulfi flavours with a Desi tea made with cardamom and lots of milk. Delicious!"

Cons:

• "The waffle was atrocious and i alerted the waiter who said he would speak to the manager about getting a replacement and was he to agree then if there was anything else i would like."
• "Milkshakes were super watery. Cookie dough was really dry. Ice cream wasn’t nice either."
• "The butterscotch waffle came completely cold, and it was missing the vanilla icecream."
• "I clearly specified no sugar for the raspberry fruit ice due to diabetes, and instead received some sort of sugary lime sorbet."
• "The cheesecake was a sponge cake with a thin layer of cheese on top and a thin layer of soft biscuit on the bottom. Not a cheesecake."
• "They are not generous with the portions and the images of the dishes are not near to what they give u."
• "My son who loves vanilla ice cream had enough without even finishing a scoop."
• "Crepe was overly sweet and Rock hard and quite overpriced at nearly 9 pounds."

Customer Service

Pros:

• "Friendly and attentive staff with generous serving sizes."
• "The staff is very friendly and kind. They help you with your order and wait patiently."
• "The customer service has always been good too. Last night we were served by Hasnain and he was very helpful."
• "Food and drinks are great but it's the friendly, amazing and warm staff that really will make us remember this place."
• "Staff were lovely, attentive with a nice relaxed atmosphere."
• "The manager (bold white guy) is extremely rude!!. He refused to wait for me to order and tried to kick me out."
• "I have been here about three times and had different experiences each time. Short story short last time I actually enjoyed the crepe I ordered and my mom her waffle."
• "The waiter was impolite and looked like he really didn't want to be there, and the restaurant itself is tacky and doesn't really have a good ambience."

Cons:

• "The staff wasn't very friendly, so thankfully my interaction with them was short."
• "Worst delivered food I have ever experienced. I made an order last night for a number of items, which were all a disaster from a number of angles."
• "Won't be coming back, I'm sure there are much nicer dessert places in Leeds."
• "It is used to be good, but now they are bunch of thieves and liars. They are not generous with the portions and the images of the dishes are not near to what they give u. Rubbish staff and management."
• "Tried telling the driver and he didn't care what so ever, he told me to take it up with the place itself."
• "One star for the dessert. The dessert is nice but the service was absolutely horrible."
• "Ordered 2 sundae - no whipped cream, no wafer no chocolate cigar. They rolled chocolate sauce on the side to make it look like they added lots- ice cream with pieces of ice and one cookie on the top."
• "Pretty poor experience from start to finish. Help yourself to a menu for eating in."

Atmosphere and Cleanliness

Pros:

• "The atmosphere is great and comfortable, the style is fun and you enjoy your time there."
• "The area manager, what a top quality guy! Friendly, warm and chatty, the kind of person who would be in your close inner circle of friends."
• "Really amazing place. We went here and my kids loved it. The staff were all really friendly, polite and helpful."
• "Nice relaxed atmosphere, feels welcoming enough even for a casual catch up with friends etc."

Cons:

• "Restaurant looked a bit run down, windows were broken outside too. It just wasn’t nice."
• "Place looks very run down from the outside as has some smashed windows."
• "Inside really really warm and no adequate aircon or ventilation."
• "Even the ice cream was so sweet I thought i was gonna get diabetes the following day."
• "They call it a crepe but it's just a very thin sheet that they just fold and pour a bit of the filling on top."
• "Atrocious service, received a damaged order and a lack of responsibility held by the staff within the store in an effort to rectify this."
• "My friend asked for a phone number for head office and he said "head office would not care because I'm mates with the owner"."
• "Poor hygiene, staff adding fruit to deserts without washing hands or wearing gloves; then spraying tables, handling money before serving next dish."