Ristorante Frescobaldi London Reviews Summary

Service

Pros:

• "The service was great."
• "Service is relaxed yet attentive."
• "The personal approach from the team at Frescobaldi made it really special."
• "Service impeccable."
• "The quality of the service is excellent."
• "The service was super fast. Did not compromise on quality."
• "Service was amazing."

Cons:

• "We had to ask the waiters if they were to do anything at all."
• "Service was a bit intrusive."
• "Had to ASK for a menu at 9.00 as no one had given us one, then we had to ASK again if we can order drinks and food at 9.20."
• "Another waitress was extremely rude throwing a spoon to me."
• "Poor service."
• "Service wasn't so good either."
• "Service was bad."

Food

Pros:

• "Ravioli Di Ricotta E Spinaci con Pomodoro E Basilico was supremely nourish!"
• "The pasta was of good quality and the white benefizio was great."
• "The meal was simply delicious, beautifully cooked and presented, generous portions too."
• "Everyone agreed the crème brûlée was good and had no complaints."
• "The burrata to start and the truffle taglioni was excellent."
• "The food was very tasty and authentically Italian."
• "The food was delicious, the pace was perfect, not too fast not too slow, we really enjoyed our night out."

Cons:

• "Food was very disappointing for the high price."
• "The lobster pasta didn’t come with lobster on top, just a few tiny pieces of meat blended with the overcooked pasta."
• "The mushroom risotto was a tiny portion with too much mushroom."
• "Food was cold, not tasty, not fresh, and in small portions, not like in their own pictures."
• "Food not great, service not great I wasn't even offered a drink."
• "The food is plain at best. Carbonara stinks and ravioli is flavourless."
• "The food left much to be desired."

Ambiance

Pros:

• "Very nice wine-themed decor, subtle indirect lighting, quiet background music."
• "The interior of the restaurant was pleasant, with a nice and clean ambiance."
• "The restaurant itself was beautiful and gave you a real 1950s feel."
• "The setting is beautiful, the decor is perfect yet still feels cosy and welcoming."
• "Beautiful ambience, authentic Italian dishes and the service was very good."
• "Beautiful and romantic interior and ambience."
• "The interior is spectacular."

Cons:

• "A nice place with incredibly rude service and unbelievable upsell."
• "The waitress doesn’t smile at all and shakes head on our back."
• "The restaurant was almost empty with probably at least ten waiters and we still had to wait for a loooooooooong time at multiple times."
• "No serving staff checked on us."
• "The only upside was that the decor was very nice."
• "The atmosphere there is legit no one there they barely get customers."
• "The decor was relaxing ambience."

Value

Pros:

• "Generous portions too."
• "Wine was excellent, price reasonable and service first class."
• "Little bit expensive but worth a try."
• "It is expensive, but definitely worth it."

Cons:

• "Considering the restaurant's location and pricing, we held higher expectations."
• "Cover charge of £2 per person."
• "Other dishes were ok but basic, bland and overpriced."
• "Very expensive for the quality it offers."
• "In general the place is very overpriced, the food is poor and service is rubbish."
• "The prices are incredibly high for what you get - much better off at boca di lupo, better food for less."
• "The wine list is abhorrently overpriced."

Management

Pros:

• "The staff who is friendly and knows what they are doing."
• "The staff couldn't have done more with super attentive service and friendly atmosphere."
• "The one person who stood out was the hostess, who treated us like cherished guests rather than mere entries on a bill."
• "Couldn’t have been more pleased with the customer service and friendly staff."
• "Each team member was smiling and lovely to chat with."
• "The staff was very polite and we recieved great service."
• "Staff was really friendly and helpful."

Cons:

• "The lady on the front desk apologised and explained the poor service was due to a busy lunch serving!"
• "Staff amazing."
• "Staff were not busy and decided to just stare."
• "Stay away from this restaurant there are way better options."
• "The service slow, and the attitude of the somm made me want to write this one-star review."
• "Staff were rude and made me wait outside without even giving me a waiting time."
• "Shockingly bad service. This restaurant has had a complete change of staff. Slow, inattentive and intentionally unhelpful."