Da Paolo Restaurant Reviews Summary

Ambiance

Pros:

• "The ambiance was chill and beautiful."
• "It's reminiscent of 'real restaurants' with a genuinely friendly atmosphere, deliciously cooked fresh food."
• "Amazing atmosphere, cute and cosy."
• "The atmosphere very cosy and staff very obliging."
• "Absolutely fantastic atmosphere here on Saturday night."
• "The atmosphere is cozy with clean table cloth."
• "The atmosphere was great."

Cons:

• "Super small, busy and loud."
• "No atmosphere, very very loud, no view."
• "It was so hot downstairs in the basement although it was cool outside."
• "Sat downstairs no air circulation."
• "Firstly, although the website looks like a charming, romantic Italian restaurant, it actually is a narrow, overcrowded space with an outdated decor that hasn't seen investment since it opened."
• "I thought the place was a bit cramped and difficult to hear yourself talk with a loud table behind you."
• "The restaurant is tiny and it was EMPTY we were the only customers and they put us in a very uncomfortable table."

Service

Pros:

• "The staff was incredibly kind."
• "The service is really pleasant and friendly."
• "The staff were lovely, very helpful."
• "The service was perfect - unnoticeable."
• "Food is very generous, and the service is very friendly!"
• "Staff are accommodating and friendly along with a clear understanding of their food."
• "The staff and venue were very welcoming and service was very good."

Cons:

• "Fine Italian food, shame about the service, though only by one particular waiter, who made us feel unwanted."
• "It took the waiter 15 minutes to take my order and only after a repeated effort to catch his attention. They simple ignore you."
• "The attitude of the owner and staff = awful and arrogant, not authentic Italian."
• "Our drinks never arrived, the starter we ordered calamari was great. But had to go inside to ask if our drinks where coming."
• "Service was ok. But to ask 4 times for dressing to go with salad and not get it, is not right."
• "They refused us service. We arrived around 9:15 PM, and were taken to a table (one of three then available), but when we ordered dessert (we were there for dessert, coffee and drinks), they refused service and gave us the bill."
• "Having read good reviews about the food, was so disappointed to receive an unnecessarily aggressive refusal when one of our party had a fold-up bike with him."

Food Quality

Pros:

• "Traditional Italian feeling along with high quality food and a good range of choice."
• "The food is extremely good."
• "Food was to die for."
• "The food is fantastic, and good value."
• "The pasta was delicious!"
• "The food was fantastic. My tip is arrive hungry because they are going to fill you up."
• "The food was delicious overall with large portions and good wine."

Cons:

• "The calamari were nice presented but blend in taste and chewy."
• "Very disappointed in their signature “Pollo de Paolo”."
• "The food however, is just alright. The risotto seemed somewhat overcooked and saltimbomcca felt a little dry."
• "The spaghetti bolognese and escalope was bland."
• "The sirloin steak was not good though. Not tender at all, I guess not the best quality meat."
• "The Burrata was nice, the lobster pasta was bland and under seasoned. The lobster chewy and not very good. the clams were so tiny. the bruschetta bland without seasoning."
• "The food served is bland and the service is below average."

Value for Money

Pros:

• "The food is fantastic, and good value."
• "The prices are reasonable."
• "Portions were generous and prices reasonable!"
• "Price very reasonable could not ask for better."
• "Prices were very reasonable."
• "Great value for money."
• "Excellent value for money."

Cons:

• "Very expensive for the mediocre quality. Dry bread, old hard tiramisu for 9 pounds."
• "The prices are very premium, but the standard of flavour and ingredients is not correspondingly high."
• "The price of the food was extortionate at £65+ per head when we had a group of 8."
• "No name wine of poor quality 7 pounds not even a name."
• "But they don't tell you before you order that there is a 12.5% service charge which isn't optional!!"
• "There was an unsolicited price of £9 for a little sprinkle of parmesan over two pastas."
• "Price is definitely on the steep side."