Address: 98 Manford Way, Ilford, Chigwell IG7 4DF, United Kingdom
Phone: +442085015051
Rating: 3.7
based on 115 reviews.
Staff Professionalism
Pros:
"Dr Subhani (think that is correct spelling) has been absolutely fantastic to me. She is very kind and caring, and listens to what you have to say."
"Dr S Muhammad has demonstrated sincere care and thorough service by further investigating my symptoms, with the intentions of finding a solution."
"Breath of fresh air, Dr Shahrukh Mohammed has been instrumental in assisting me with the medical needs."
"Dr. Shahrukh Muhammad, very professional, accommodating and take great care of their patients."
"Dr. Shoaib is a true professional who goes above and beyond to ensure the well-being of her patients."
"Dr. Shoaib's compassionate and empathetic approach made me feel well-cared-for."
"Medical staff (doctors, nurses) are lovely."
Cons:
"Just been seen by Dr. Upol and feel she jumps to conclusions without even listening to you."
"Rude rude RUDE receptionist that cannot be bothered to do their jobs."
"Kim who works on reception is the most rudest person always speaks over you."
"Reception staff are rude and unhelpful."
"The worst Gp ever, the stuff is so rude. Just been there to register and ask few question about my insurance and the woman called Brenda it's been so rude."
"Very poor surgery dr are ok but the receptionist and everybody else are rude and make lies about patients."
"Doctor Ume was incredibly unprofessional and doesn't leave voice messages when he calls to discuss results."
Appointment Accessibility
Pros:
"Same day appointments including face to face are available."
"The new telephone system works brilliantly! It's easy to get through and to get an appointment after telephone triage."
"Great surgery, can always get a face to face or a telephone consultation on the day."
"Appointment access has been fantastic and I can't praise this practice enough for how they've cared for both my family and myself."
"I always manage to get an appointment which if you follow their instructions does work."
"No issues with appointments- either by phone or in person."
"I’ve been with this practice for the last 9 years... my son was called back by a doctor within 10 mins."
Cons:
"Getting an appointment with Willows was like trying to win the Euro lottery jackpot from Jupiter."
"Cannot get through to get an appointment the phone dials off during appointment times don't blame the staff just the phone system."
"Shocking practice, telephone number constantly engaged, very hard to get an appointment."
"The worst service ever, calling from early morning to get appointment - nobody answered the phone, I been waiting on the line 15 min and nobody answering."
"Very unreliable they might as well not exist would make no difference No point calling for appointments won't get it just end up wasting your day on the phone."
"It is impossible to get an appointment unless you go there in person."
"Getting an appointment is almost impossible."
Practice Management
Pros:
"Practice manager is very friendly if you make a complaint."
"New management have improved this surgery so much."
"Thank you Liza and the team on the front desk for turning this surgery around."
"The practice is running really so much better since the changeover, all the staff are very friendly and helpful also very polite."
"The entire people at the practice were very friendly and accommodating."
"Special call out goes to Tammy, she is friendly but professional and always goes above and beyond."
"Can highly recommend this surgery, receptionist very helpful and actually do what they say they will do!"
Cons:
"The manager is a waste of space don’t care about nothing can’t manage her staff or the practice."
"Awful management, inefficient ways of doing things and diabolical admin staff."
"The only thing they do is chatting with each other and we have to wait until they finish. Unprofessional."
"Rude receptionist, archaic system and we're meant to have sympathy with junior doctors moaning about working weekends and pay."
"The worst surgery I have ever experienced."
"The appointment system is one of the most dumbest I had to deal with."
"Disgusting Practice. Never any appointments available. Why do they take on so many patients KNOWING they can't cope."
Facility Quality
Pros:
"The facility itself was clean and well-maintained, which created a great first impression."
"The practice is always clean."
"Always a pleasant dealing with the receptionist, very helpful, kind and positive, the practice is always clean."
"5 stars all the way for my Dr surgery, the wonderful nurse Jackie and most especially the receptionists who went above and beyond for me during a stressful time."
"I have been a medical student at this practice. All of the GPs are excellent tutors and are great and supporting us in seeing patients."
Cons:
"Disgusting surgery. Staff are rude and intimidating..."
"This is the worst clinic. No matter how online or on the phone or face to face I can never get in touch with them or make an appointment."
"If u could put no stars that would be the best review for this place."
"The worst GP service I have ever experienced. Staff is not friendly."
"Pathetic service.., whenever I call they never pick and when they pick they put back to hold.. so many times when I visited gp they are doing nothing but someone call them they say please hold on and colleagues are talking to each other laughing and chilling …"