Pizza Express Reviews Summary

Food Quality

Pros:

• "The food was very tasty and the prices were good… Love this pizza!!!"
• "The food was lovely and hot despite there being a very busy event and limited staff."
• "The food was absolutely delicious."
• "Delicious food as always too."
• "Best pizza I have ever eaten in my whole life, and I have eaten significant amounts of delicious doughy goodness."
• "The crust on the pizza was perfectly crispy, yet still soft and chewy on the inside."
• "The food was as tasty as usual and the kids menu are still one of the best in London."

Cons:

• "Main course American Hot pizza was served cold and had to be reheated."
• "Food nice but pasta is frozen, all is frozen!"
• "The pollo pesto tasted extremely gritty/grainy."
• "The 2 ‘Grand Caesar Salads’ at £12.95 each were anything but grand!"
• "Unfortunately the vegan pizzas we ordered were quite sad (and it wasn't margherita), not much tomato sauce, several small pieces of toppings here and there, not enough vegan mozzarella...."
• "Had Calamari, which were burnt on one side and looked like my little nephew had cooked them!"
• "Each had only 2 small pieces of chicken mine had no white anchovies and neither had any grated gran Milano cheese just lettuce some egg and loads of cheap croutons."

Service

Pros:

• "Mihai Paulet really stood out. He caught my feeble attempt at a wave of the bottle while serving others and had a fresh one on the table in minutes."
• "It's clear that she takes immense pride in creating memorable moments for her guests."
• "The manager, the waiter and the chefs were all amazing."
• "Great venue. It was full of friendly staff who went out of their way to satisfy their customers."
• "Today we were served by Servina who was very willing and helpful."
• "Anna's attentiveness was truly remarkable."
• "Our waitress Aurora was fantastic for my family being extremely helpful with my daughters allergies."

Cons:

• "Rude service, plonked bottle down on table without any niceties."
• "Then the latte was weak and NO apology for the pizza by this arrogant manger !!"
• "Attitude of staff sucks."
• "Very poor service."
• "Nice food, but unattentive staff."
• "The staff seem rushed and unable to handle what I wouldn't even call a busy restaurant."
• "Very bad experience due the male waiter serving at this branch."

Ambiance and Venue

Pros:

• "This really is a great venue to see your favourite bands with great sound and atmosphere."
• "A fantastic venue to see live acts in a very warm and welcoming room downstairs to the main restaurant."
• "Lovely, intimate atmosphere for the music event downstairs."
• "A very nice venue which is not too big so had nice intimate atmosphere."
• "Wonderful venue for live music."
• "I love Pizza Express Live at Holborn downstairs - listening to great music while eating great food."
• "This is our favourite music venue- we come here a lot - partly because we like the venue and diverse live music."

Cons:

• "On the not so positive side, sitting behind the stage is not a great experience - maybe it should be a cheaper ticket as the experience is definitely different and not that nice - compared to sitting in front of the stage."
• "Pizza express has really gone downhill."
• "Jazz style Pizza Express. Very dark but to be expected from Jazz theme."
• "The place is dark and sad, don't have spark."
• "It was ok, but too loud I couldn't really concentrate."
• "The Holborn branch was so noisy it was not possible to hear what people said properly."
• "One of the worst Pizza Express experiences ever."