Address: 4 Borough High St, London, SE1 9QQ, United Kingdom
Phone: +442074072995
Rating: 4.0
based on 142 reviews.
Service
Pros:
"Excellent service from the waitress Klea, very attentive, very cordial, her service is fantastic."
"The customer service at Pizza Express was also excellent. The staff were friendly and attentive, making sure that everything was to my liking and that I had everything I needed throughout my meal."
"It was a busy evening and we were seated in a corner next to a pillar so I was worried we would be easily missed by the wait staff. I was pleasantly surprised as we had perfect service from our waitress all evening!"
"The staff at Pizza Express were truly amazing. They were attentive, friendly, and made sure that every child felt special and included."
"Very attentive helpful staff especially our waiter Michael. He couldn't of been more polite or helpful."
"Waitress was really friendly and service wise, quick for a full busy floor."
"The two lads that were waiting on were so polite and so helpful. Could not do enough to help us."
Cons:
"The most disrespectful manager I have ever seen in my life!"
"I wouldn’t recommend this branch. The staff are just not bothered about customers at all."
"When we were ordering some of my friends were indecisive instead of him to suggest favourites on the menu, he exclaimed 'I don’t have time I have things to do'."
"Walked in on Tuesday night... We were then ignored by 4 different waiting staff repeatedly when we tried to order over the next 10 minutes."
"We didn’t receive cutlery until we asked and my food had arrived and I was waiting 10mins for them to polish cutlery by that time my starter was lukewarm."
"Really bad customer service! Place was almost empty but still waited 25 minutes just to take our order."
"Trying to get the attention of one of them for our bill was also a challenge."
Food Quality
Pros:
"The food was lovely hot and fresh."
"Our favorite item here is the Classic Dough Balls, which are soft and delicious, especially when paired with their garlic butter sauce."
"The hot honey dough balls were the perfect combination of sweet and spicy."
"Pizzas are well cooked and arrive at the perfect temperature."
"Pizza was very tasty and they use very nice ingredients and cheese."
"The chefs I just want to say thank you so much for the amazing food served I saw the passion at all detail and process to make the pizzas and pastas."
"Our pizzas were delicious and prepared in respect to our food allergies."
Cons:
"Food is always good however the menu must have changed as there was no broccoli or veg available for our 3 year old."
"Nothing special pizza experience. Pizza was quite small to be honest, expected much more."
"The Romana Garlic Prawn 'Succulent garlic king prawns on an Italian tomato base, with mozzarella, red onion and baby plum tomatoes. Fresh parsley and a squeeze of lemon really make the flavours sing' Too be honest, we would not go for this again. There was a lack of flavour, could not taste any garlic or lemon."
"Finally, the pizza arrived cold and the garlic bread tasted like my 4 year old cousin’s rendition of one."
"The base of the pizza was slightly underdone - you can tell that they don't use a stone for their pizzas."
"Possibly the worst pizza I have ever had."
"The food was cold. One pizza was warmish and the other was just cold."
Atmosphere & Location
Pros:
"The restaurant was busy but not slow paced at all. The staff are really kind and the food and drinks well worth a visit again."
"Very spacious restaurant with an upstairs and downstairs for large parties."
"Great place. Clean and tidy. Well presented. On two levels so disabled access would be easy. Clean well maintained toilets."
"It felt so relaxed, considering you're right along the Thames."
"Surprisingly pleasant place to eat. Tucked away a bit, so not too busy or noisy to eat on a Saturday night."
"Had a lovely dinner with friends at Pizza Express London Bridge this evening. Food was amazing and service was impeccable."
"A well situated Pizza Express, nestled just by Borough Market and the entrance of London Bridge."
Cons:
"The candle on our table wasn't lit and we were at a dark part of the restaurant."
"Hard to find this particular restaurant though as it is down a narrow alleyway on London Bridge."
"Very busy pizza express, which like many of them looks like it needs a little TLC here and there."
"Atmosphere wasn't the best."
"The worst personal in London. The whole restaurant was empty, we sat on cozy sofa, but and waiter told us to change table."
"They were not really busy but service was really slow."
"This was not express by any means. Pizza was extremely greasy."
Value & Pricing
Pros:
"Been to Pizza Express may times. You know what you are going to get and it is good quality at a reasonable price."
"For our children, they particularly love the Kid's meal, which is priced at £7.25 and includes three courses - an appetizer, a main course, and a dessert."
"Pizza express is always great value, this was especially good with the Meerkat meals 241 discount."
"Staff were very friendly and helpful told us all about the special offers."
"Told us we could get buy one get one free on our tastecard which was a bargain."
"The wine choices are reasonable value for money too."
"Thoroughly recommend this restaurant as we will be back next time we are in London."
Cons:
"Shocked to discover that this cost 75p.. firstly we do not think an everyday condiment should cost.. secondly, overpriced for what you get, thirdly it would have been nice to have known it cost."
"Plus over 12 quid for a lasagne was not justified, small basic lasagne with no sides."
"The only slight gripe is the prices seem to have gone up in the last few years."
"2 people spend just over £100 and I wouldn’t mind I mentioned to the waitress I had app rewards free salad and classic pizza for £7.95 and still she tried to charge me £5.95 for salad which was free."
"Important: Always come to Pizza Express with vouchers from their website, otherwise expect to pay around 30-40% more than necessary."
"Bit disappointed dined at London Bridge restaurant tonight... still she tried to charge me £5.95 for salad which was free."