Address: The Mast Leisure Complex, 5 Teredo St, London SE16 7LW, United Kingdom
Phone: +442072311414
Rating: 3.5
based on 189 reviews.
Staff Service
Pros:
"The staff work hard and they are polite. No complaints at all."
"Only issue was that the air con was on and it was a cold day. A staff member came up to us and asked if everything was fine, we then mentioned the air con being too cold and straight away she apologised and sorted it."
"The staffs are polite and respectful."
"Arrived after school, pleasantly welcomed and seated by Venu, this gentleman offered the best service I have received in a very long time."
"Staff was very professional ensuring that the place was clean and food was there and hot all the time."
"The manager was very friendly and gave very good service - anticipated my needs without me having to ask!"
"The girl who served us was awesome. The stars are for her."
Cons:
"Staff here are absolutely rude and horrible, they walk away without hearing your order properly and make faces."
"Staff, you wouldn't see them smiling, they looked like they were working for 24 h."
"Rude staff! I have never seen a staff member blocking someone from entering the restaurant in a rude manner."
"The male staff just strolled over to us pointing to where we can sit and told us, 'qr code there and order'."
"Despite having few people working, quite slow service, employees arguing in front of customers."
"The manager was shockingly rude and had terrible customer service."
"The staff is rude and behaviour towards customer is not good."
Food Quality
Pros:
"Food was nice."
"Great tasting pizza."
"The food was delicious, all staff members were very friendly and attentive, and overall had a very pleasant experience."
"The pizzas were ok."
"Food is always served nice a fresh and can’t go wrong with Pizza Hut pizza."
"I ordered the meaty pizza. I really enjoyed it. Tasted so good."
"The pizza was actually nice. I was surprised as I hadn't been to Pizza Hut in years."
Cons:
"Your spicy chicken taste like dog and you take long to bring food your own workers said your food is rubbish."
"Chips where undercooked."
"Absolutely awful place. Waited ages for the order to arrive and then it was totally wrong. No apology for it just told that it was what we ordered."
"The food was disgusting the cups was not clean properly and the plates I won’t recommend you coming here."
"Pizza was sloppy, all the toppings kept falling off, tasteless pizza."
"Undercooked pizza! Slimy and cold and missing item."
"The pizza was awful, it tasted like raw chicken..."
Facility Cleanliness
Pros:
"The overal decor and seating was clean, comfy, friendly and pleasant. We stuffed our bellies and had a wonderful day."
"The place is very clean and tidy."
"The restaurant was kept clean. Salad bar was stocked."
"The salad section was clean and well looked after."
"Staff was lovely and the place was clean."
Cons:
"There was mold on the roof and the forks and plates was not clean."
"Visited 20.9.2015 Steer clear folks this is 1 dirty restaurant tables filthy, cutlery filthy, floor & walls filthy yes this is a restaurant not a bin chute."
"Also the toilets was blocked. Water all over the floor don’t know where it came from."
"Embarrassingly understaffed, wasn’t kept clean, pizza dough was close to raw and the glasses were dirty."
"The restaurant is dated, not well looked after and with a tacky ambience."
"The toilet was disgusting."
"We walked up to the front door to find a questionable substance on the floor."
Customer Service
Pros:
"i called to order the pizza, the lady i spoke to (Kim) gave me a warm welcome over the phone and explained to me how to order through deliveroo."
"I spoke with the manager Imtiyaz over the phone in the build up to our trip and he made sure that everything ran smoothly."
"The manager on shift was very apologetic and very kind."
"The customer service of the lady today who attended to us, very warm and friendly."
"Service was great, very polite gentleman looked after us and served."
"Big thank you to Kim and the manager Angelo at Pizza Hut Surrey Quays."
"Thank you Roxy (Roxanne). So nice to have a kind face to meet and deliver a great level of customer service."
Cons:
"Absolutely abysmal service! This has to be the worst pizza parlour in the UK. Waited over 2 hrs for an order that never came and no response when trying to ring them over 10 times."
"The manager was not bothered and hid at the back."
"Had to wait over 4 hours for a delivery. When I called up the lady blamed it on traffic, I only live 5 minutes away I doubt there could be that much traffic."
"Also we had to order from our phones. They were denying any face to face orders or payment which is strange."
"Worst meal ever in PH, service was slow, waited more than 30 min for the food to arrive."
"When i complained to the manager, instead of being sorry he argued with me."
"Incredibly poor service. Pizza ordered online at 21:22 with a 35-45min delivery estimate. It is currently 23:35 and no pizza has arrived."
Value for Money
Pros:
"The price has only gone up by a £1 which was really good."
"Nice atmosphere, good food and drink you can get a deal for a good price."
"It is really good. They have reasonable prices delicious food and it looks really good too. I recommend that families go there to eat."
"I gave it 5 stars because its worth it, you pay for unlimited pizza. Its great."
Cons:
"Do expect to pay £60-£70 pounds for food and drink if you want a pizza and drink and side."
"Very expensive small pizza for £18 was supposed to be triple cheese and pepperoni, but it had hardly any cheese and three small pieces of pepperoni."
"However, by the time you've added a few sides or drinks, the bill will start to skyrocket."
"2 pizzas (thin like wrap) 2 portions of fries and veg. nuggets £60 NO OFFERS AT ALL."
"It's overpriced pizza basically, lacking the quality that you could get for similar money in other restaurants."
"Staff did not know how to use a restaurant favourites gift card, so had to pay £20 more than expected."
"The price is decent but the prices for drinks is a bit ludicrous."