The Fendrod Reviews Summary

Customer Service

Pros:

• "The gentleman on the phone seemed very helpful and friendly and wanted to help sort out the issues for me."
• "Good service & pleasant staff who knew what they were doing."
• "Lovely staff and fab service."
• "Staff were friendly and happily suggested a similar dish and were happy to chat"
• "Staff were extremely welcoming and service was very good considering how busy they were."
• "Staff always friendly and helpful and you get good discounts when you sign up to the newsletter."
• "The staff are great. Friendly, helpful, and willing to smile and joke with customers."

Cons:

• "Awfull food, terrible service. I am giving this place a big zero."
• "Very disappointing service and i feel ive paid £5.30 for a pint!! Not happy!!"
• "Staff were very slow, waited 10 minutes for the children's drinks as the staff continued to serve and hand other peoples."
• "Service from entering was poor, very rule lady on the bar zero customer service skills rude and abrupt throughout."
• "The young male staff member was rude and inefficient, he had appalling customer service"
• "The blonde waitress/bar manager was extremely rude and unfriendly."
• "The waitress constantly walked passed said glasses, plates, waste food, into the kitchen and didn’t look twice to clear!"

Food Quality

Pros:

• "The food was good. It's a Sizzlers, so you won't get fine dining, but what you do get is good, hot and worth the money."
• "I’ve had £30+ steaks which weren’t cooked as perfectly as the rare rump I ordered."
• "I absolutely love it here, always come here but today food was absolutely spot on."
• "Lovely food, scampi was the bomb & Gammon top notch...had cheesy garlic bread, onion rings as sides, glass of wine & pint of pepsi for £21 & super fast service!"
• "Food was fabulous and piping hot."
• "Food was absolutely superb; couldn't fault it at all."
• "Food was of good standard - hot, cooked well, good value portions and tasty."

Cons:

• "Food was stale and tasteless."
• "Awfull food, terrible service. I am giving this place a big zero its a big joke, everything was overcooked or part cooked the chicken breast was burned, cold chips, cold rump and they charge £11 for a pathetic mix grill."
• "The kids pizza was a cheap microwave one."
• "Food took a long time to come out and when it did 2 out of 3 orders were wrong."
• "Food came taste very bland and the mushrooms smelt like they had been dipped in chemicals."
• "Food is expensive with very limited deals."
• "The meat on the mix grills was tough as old boots."

Ambiance & Cleanliness

Pros:

• "The Inn is very well run and a very clean establishment."
• "The pub's attention to detail and warm atmosphere created a welcoming environment that I can't wait to return to."
• "First time visit on a hot evening, found a traditional pub and grub place with smiling staff and sports on TVs. Great food and seating outside."
• "The outdoor seating area was lovely for a sunny day."
• "clean and tidy venue"
• "The place itself is very clean and welcoming."
• "The restaurant was very clean and I would eat there again."

Cons:

• "The music was far too overpowering and we could barely hear each other speak."
• "Music was uncomfortably loud making conversation at the table difficult."
• "Tables a bit sticky and generally a little tired."
• "Plus on sitting down and waiting for our food noticed how dirty and shabby the place was!"
• "The place was clean but needs updating, as it is looking tired"
• "Half the bar was littered with glasses, empty plates, food etc."
• "It too ages for our table to be cleared after previous users."