Specsavers Opticians and Audiologists - Manchester - Arndale Reviews Summary

Customer Service

Pros:

• "All the store members were super helpful, especially Zaiba who walked me through the entire process and was so conversational and lovely throughout!"
• "Sophie on the contact lenses section is superb."
• "Service today was amazing, had my second attempt on putting on my contact lenses in."
• "Amazing service. Staff were really helpful and courteous."
• "Lovely staff here, hardworking, enthusiastic and personable, commendable considering how busy this shop can be sometimes."
• "Your wonderful staff help me choose 2 styles and when I collected them yesterday again the staff were super helpful and friendly."
• "Fantastic customer care. Really felt comfortable with the process."

Cons:

• "Worse experience ever!! Went there on 13/11 for my eye test appointment, the receptionist told me he can’t find my appointment."
• "Absolutely terrible service, was rushed and seen by the WRONG PERSON, LATE!"
• "Absolutely the worst customer service I have ever experienced."
• "Rudest staff ever. On 2 ocasions visiting the opticians left me really wondering why I'm paying this company for a monthly lenses subscription if they cannot even train their staff basic customer service."
• "Very unhelpful staff. Disappointing experience."
• "Really bad service from staff to manager."
• "The service there is dreadful. They don't have a clue what they're doing."

Product Quality

Pros:

• "I got my glasses in perfect condition, I got a voucher for 50% off."
• "The range of glasses and price is fantastic."
• "Fast turnaround to make up even complex prescription lenses."
• "I am delighted with my new glasses."
• "Bought some brand new sunglasses with polarised lenses three months ago. They broke on the fourth ware. Went in expecting a fight to get some replacements. However they couldn't have been nicer."
• "Wide range of frames at competitive prices."
• "THEN told me it was buy one get one free so that thrilled me and the upshot is I collected my reading glasses 1 hour later and my sun glasses in a day or so."

Cons:

• "Not bad glasses but always costs me £300 for a pair of glasses that never quite fit."
• "Had my glasses done here. My prescription has prism on it which complicates it and makes it easy for the glasses to stop working properly if a small adjustment is made to them."
• "Nearly £600 for two pairs of varifocals that don’t work like they should."
• "But when i came here they gave me £300 worth of glasses that were not even my number and i couldnt see with them."
• "Staff is insisting too much.. forcing you to buy something... Prices are super high for bad quality product."
• "Very expensive £69 glasses not worth £10."
• "One glass got a non-cleanable hard stain and they refused to change it."

Store Experience

Pros:

• "No one approached me, which wasn’t too bad as it gave me time to browse."
• "Love the new store... staff very helpful and everything looks great inside."
• "Perfect service! I came there on a Saturday afternoon and despite it was quite busy I've been quickly and well advised to choose the best pair for my face and nose and they are perfect!"
• "Very well controlled, everyone having to use gel before they go in, and every frame that is tried or touched is sanitised before it goes back on display."
• "The staff here are very attentive. The service is always efficient and friendly."
• "Popped in the store in the Arndale and was greeted by a young man with a magnificent beard who adjusted my glasses and at last they are comfortable."
• "Good and professional service. Nice environment."

Cons:

• "Not too impressed with the new layout you have to go to the back of the store to actually speak to reception."
• "The new store is very basic to say this is a flagship."
• "The staff at the front of the store are nice and welcoming but few of the staff at the reception for the eye test are not welcoming and snappy as if they don’t want to deal with customers."
• "Terrible. Was in a wheelchair and asked for an appointment was told that they don’t do home visits and had to call someone else."
• "Arrived at the door and a lady told me they ONLY allow people in store if they have COPY of their SPECSAVERS ONLY SUBSCRIPTION.. to browse."
• "Not personal, a big staff turn over and very busy no one has time to help you."
• "If your english is not good enough, don't go to this place... we've been told we need to bring a confident english speaker to be our translator."