Address: 10 Priestsic Rd, Sutton-in-Ashfield, NG17 4EB, United Kingdom
Phone: +441623557014
Rating: 4.4
based on 128 reviews.
Cost and Financial Policies
Pros:
"Used this vets for years for our cat always a great service."
"Didn't wait long to be seen and the overall cost was very reasonable."
"I think you are a reasonable price for what you have done for our Frankie."
"The most expensive place we have ever been to, after 10 minutes appointment my dog was given antibiotic which he needed, and we paid £104.20, really?"
"They have great offers on vaccinations and preventative flea and worm treatments etc."
"When it came to payment, I had a voucher for a £10 check up, through being a part of the Pets@Home VIP plan."
"The surgery was welcoming and clean."
Cons:
"They tempt you in with the petcare packages which granted, does save you a few pounds, but then actual procedures are ridiculously expensive."
"Because I didn't phone them we have now got a £15 charge on our account which has to be paid before they will make any appointments for any treatment."
"Absolutely disgusting that we were charge £99.98 for a consultation & pain relief, then quoted over £900 for an operation."
"I must PAY £510 to try and save her life or she would most likely die that night!!!!"
"Very expensive for what you get from them."
"They charge £20 for a missed appointment so I will be ensuring they pay us for a cancelled appointment and putting our animal second to other perfectly health dogs."
"Was quoted £1600 for a scale and polish and wart removal."
Customer Service and Communication
Pros:
"We feel listened to and that our cats are well cared for, we are presented with various options for their treatment and things are explained very well."
"Didn't have to wait long and very impressed with getting a call back with test results and explained everything."
"Everyone has been very polite, friendly and informative."
"The team are always pleasant and we have a good relationship with them (due to our pug being a frequent visitor!!!)"
"All the staff at Vets4pets Sutton In Ashfield are amazing and friendly."
"Very friendly staff and good communication."
"The receptionist was very friendly, professional and welcoming."
Cons:
"Sending me an email trying to charge me money for missed appointment but I emailed them the day before."
"Completed on line request for booking - no response."
"Really really disappointed in vets4pets for messing up and not accepting responsibility for the mistake."
"Contacting an independent mediator to help resolve the issue since v4p seem incapable of resolving it themselves."
"Never again. Massive lack in communication. Terrible customer service."
"Appalling service. Made an appointment and got a verification reminder of it via text. On arrival was told it didn't show on their computer so wouldn't honour the appointment."
"Appalling company. Cancelled an appointment, but due to incompetent staff it wasn't recorded, then harassed for months for payment for a missed appointment and threatened."
Professionalism and Staff Attitude
Pros:
"The couple of vets we have seen have been brilliant."
"Friendly staff and offered good advice on pet care and medications."
"Nurse that saw my dog was really bubbly and clearly was passionate about her job."
"All the staff are caring .. considerate and explain things in detail."
"The vet juan was absolutely lovely listen to us in detail very gentle with our scared timid cat explained everything he was going to do and took his time through the consultation and didn’t rush even though it was busy."
"The vet was great with my cat, Mikki, being very gentle and calm with her as she could tell Mikki was a little anxious."
"The vet was very nice and treated us and our pet with respect and had a loving manner with our pet."